Danish Customer Support Representative in Riga

2 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time

Customer Support Opportunity in Riga

About the Role:

As a Danish Customer Support Agent in Riga, you will be responsible for providing exceptional customer service to clients, addressing their queries, and resolving issues in a timely and effective manner. Your primary goal will be to deliver outstanding service, meet quality standards, and contribute to the growth and success of our team.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, and email
• Accurately document customer interactions and solutions using our internal tool
• Recognize and prioritize urgent issues, escalating them to the appropriate team lead when needed
• Collaborate with your team to maintain a high level of communication and achieve common goals
• Deliver outstanding service while meeting or exceeding quality standards in all communications
• Maintain response time, handle time, and resolution rates as per project KPIs

Requirements:

• Upper-intermediate Danish (B2) and fluent English (C1) in both written and spoken communication
• Previous experience in outsourced customer service is a plus, but not mandatory
• Willingness to relocate to Riga or already based in Latvia
• EU citizenship or a valid work permit for Latvia is required
• Strong computer literacy, with a typing speed of at least 50 wpm and 90% accuracy
• Friendly, optimistic, self-motivated, and solution-oriented mindset
• Ability to collaborate and work effectively in a team environment
• Comfortable with shift hours and quick to adapt to changing priorities
• Willingness to undergo a background check as part of the recruitment process, with no criminal record

What We Offer:

• Paid initial training and ongoing professional development sessions
• Flexible shifts within operating hours from 7:30 AM to 12:30 AM, Monday to Sunday (40 hours per week)
• Hybrid work option after the first 3 months (performance-dependent)
• Relocation assistance to help you settle in Riga
• A dynamic and welcoming work environment with a diverse, international team
• Plenty of chances for both personal and professional growth
• Regular team-building activities to ensure a fun and friendly atmosphere
• Comprehensive premium medical insurance for you and your family, including health checks, dental, vision, mental health support, and more
• Work from home on late shifts, providing better work-life balance

Ready to Take the First Step:

Apply now to start a fulfilling career as a Danish Customer Support Agent in Riga and be part of an amazing team that makes a difference in the lives of customers.



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