Customer Service Representative

4 weeks ago


Riga, Rīga, Latvia Nordsbroad Full time
Customer Care Agent - Swedish Language

Nordsbroad is seeking a highly skilled Customer Care Agent to join our team in Riga. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone and email.

Responsibilities:
  • Deliver personalized customer consultations and resolve inquiries in a timely and professional manner.
  • Process and update customer information accurately and efficiently.
Requirements:

To succeed in this role, you will need:

  • Fluency in Swedish (at least B2 level) and proficiency in Latvian, Russian, or English (at least B2 level).
  • Strong communication and interpersonal skills.
  • Meticulous attention to detail and a responsible work style.
  • A customer-oriented personality and ability to adapt to a dynamic work environment.
  • Good computer skills and proficiency in relevant software applications.
What We Offer:
  • A competitive salary between 1800-2200 EUR (gross) per month.
  • A hybrid work model with flexible working hours.
  • Health and accident insurance after the probation period.
  • Office snacks and a supportive team environment.
  • Employee development programs and opportunities for growth.
  • A meal benefit card after the probation period.
  • Birthday and Christmas gifts.
  • Extra leave days for seniority and length of service.
  • Standard working hours from 9:00 to 18:00 on weekdays.


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