Dutch Team Lead in Riga
5 days ago
We are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.
Key Responsibilities:- Foster team growth by developing and mentoring members.
- Drive process performance to meet and exceed service level agreements based on balanced scorecards.
- Meet productivity, shrinkage, and attrition goals while proactively addressing any performance dips.
- Maintain open and consistent communication with internal and external stakeholders.
- Oversee daily volumes and coordinate activities to ensure seamless service delivery aligned with customer KPIs.
- Dutch language proficiency (C1)
- Manageable English skills (B1+) for effective documentation
- Proven experience in managing teams with excellent interpersonal skills
- Tech-savvy with proficiency in MS Office (Word, Excel, PowerPoint)
- Analytical mindset with strong problem-solving skills
- Customer support experience with hands-on experience in live chat and social media support
- Self-motivated leader with a proactive approach to managing multiple assignments
- A dynamic work environment in a modern workplace
- Personal and professional development opportunities for growth and ongoing training
- Flexible shifts within operational hours from Monday to Friday, 10 AM to 6 PM (40 hours per week)
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