Dutch Team Lead in Riga

5 days ago


Riga, Rīga, Latvia Cross Border Talents Full time
Team Leader (Dutch) Job Opportunity in Riga, Latvia

We are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.

Key Responsibilities:
  • Foster team growth by developing and mentoring members.
  • Drive process performance to meet and exceed service level agreements based on balanced scorecards.
  • Meet productivity, shrinkage, and attrition goals while proactively addressing any performance dips.
  • Maintain open and consistent communication with internal and external stakeholders.
  • Oversee daily volumes and coordinate activities to ensure seamless service delivery aligned with customer KPIs.
Requirements:
  • Dutch language proficiency (C1)
  • Manageable English skills (B1+) for effective documentation
  • Proven experience in managing teams with excellent interpersonal skills
  • Tech-savvy with proficiency in MS Office (Word, Excel, PowerPoint)
  • Analytical mindset with strong problem-solving skills
  • Customer support experience with hands-on experience in live chat and social media support
  • Self-motivated leader with a proactive approach to managing multiple assignments
What We Offer:
  • A dynamic work environment in a modern workplace
  • Personal and professional development opportunities for growth and ongoing training
  • Flexible shifts within operational hours from Monday to Friday, 10 AM to 6 PM (40 hours per week)
Estimated Salary: €35,000 - €45,000 per year

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