Norwegian Team Leader Wanted in Riga
4 weeks ago
We are seeking a highly motivated and experienced Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing and supporting our Customer Service Advisors (CSAs) in a fast-paced environment.
Key Responsibilities:- Motivate and mentor team members to achieve their full potential
- Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards
- Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips
- Communicate effectively with internal and external contacts
- Manage daily workloads and ensure alignment with customer KPIs
- Identify training needs and provide coaching to enhance team performance
- Conduct root cause analysis to identify key issues and create actionable plans for improvement
- Language proficiency: Norwegian (C1) and manageable English skills (B1+)
- Proven experience in managing teams and excellent people skills
- Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy
- Strong problem-solving capabilities and the ability to drive initiatives creatively
- Background in customer service or support, with hands-on experience in live chat and social media
- A dynamic and modern work environment
- Opportunities for growth and training to enhance your career
We are excited to find a passionate and motivated Team Leader to join our team in Riga. If you are a self-motivated leader with excellent people skills and a strong background in customer service, we encourage you to apply for this exciting opportunity.
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