Norwegian Team Leader Wanted in Riga

4 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time
Team Leader (Norwegian) in Riga

We are seeking a highly motivated and experienced Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing and supporting our Customer Service Advisors (CSAs) in a fast-paced environment.

Key Responsibilities:
  • Motivate and mentor team members to achieve their full potential
  • Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards
  • Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips
  • Communicate effectively with internal and external contacts
  • Manage daily workloads and ensure alignment with customer KPIs
  • Identify training needs and provide coaching to enhance team performance
  • Conduct root cause analysis to identify key issues and create actionable plans for improvement
Requirements:
  • Language proficiency: Norwegian (C1) and manageable English skills (B1+)
  • Proven experience in managing teams and excellent people skills
  • Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy
  • Strong problem-solving capabilities and the ability to drive initiatives creatively
  • Background in customer service or support, with hands-on experience in live chat and social media
What We Offer:
  • A dynamic and modern work environment
  • Opportunities for growth and training to enhance your career

We are excited to find a passionate and motivated Team Leader to join our team in Riga. If you are a self-motivated leader with excellent people skills and a strong background in customer service, we encourage you to apply for this exciting opportunity.



  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Norwegian) Opportunity in RigaAt Cross Border Talents, we are seeking a highly motivated and experienced Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities: Motivate and mentor team members to achieve their full potential in a fast-paced environment. Drive performance to meet and exceed service...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Company OverviewCross Border Talents is a dynamic and modern workplace offering opportunities for growth and training to enhance your career.Job DescriptionWe are seeking a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. The successful candidate will be responsible for motivating and mentoring team members, driving...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Norwegian Team Leader in Riga: Leadership OpportunityAbout the Company:Cross Border Talents is a dynamic organization that offers a unique opportunity for leaders to grow and develop their skills.Estimated Salary: $45,000 - $60,000 per year, depending on experienceJob Description:We are seeking a passionate and experienced Team Leader to manage...

  • Team Lead

    2 weeks ago


    Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Team Lead - Norwegian Language Expert in RigaAbout the Job:Are you a passionate leader with excellent communication skills in Norwegian and a strong background in customer service? We are looking for a dynamic Team Lead to manage and support our Customer Service Advisors (CSAs) in Riga.Key Responsibilities:• Motivate and mentor team members in a...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) OpportunityAt Cross Border Talents, we are seeking a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities:Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.Performance Excellence: Drive process performance to meet and exceed service...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Team Leader (Dutch)At Cross Border Talents, we are looking for a dynamic Team Leader (Dutch) to manage and support our Customer Service Advisors (CSAs) in Riga.About the Role:As a Team Leader, you will be responsible for fostering team growth, driving process performance, and ensuring seamless service delivery aligned with customer KPIs. You will...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to manage and support our Customer Service Advisors in Riga. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving team performance.Key Responsibilities:Motivate and mentor team members to achieve exceptional...

  • Team Leader

    4 weeks ago


    Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Team Leader - Operations ManagerJoin TOPTALENT as a Team Leader - Operations Manager and take on a challenging role in our dynamic team. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a fast-paced environment.Key Responsibilities:Drive process performance to achieve and exceed SLA...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) Job Opportunity in Riga, LatviaWe are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.Key Responsibilities:Foster team growth by developing...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Summary:We are seeking an experienced German-speaking Team Leader to join our team in Riga. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team of Customer Service Advisors (CSAs) to deliver exceptional customer experiences.Key Responsibilities:Inspire and Mentor: Lead by example, motivating...

  • Team Leader

    3 weeks ago


    Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team at TOPTALENT. As a Team Leader, you will be responsible for leading a team of customer support specialists and driving process performance to achieve and exceed SLA deliverables.Key Responsibilities:Lead a team of customer support specialists to...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Recruitment Team LeaderJob Summary:We are seeking a highly skilled Recruitment Team Leader to join our team at TOPTALENT. As a key member of our recruitment team, you will be responsible for leading, mentoring, and developing a team of recruiters, setting performance goals, and providing regular feedback.Key Responsibilities:Lead the end-to-end...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Exciting Opportunity: Become a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heightsYour Mission: Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecards...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Lead OpportunityAt Cross Border Talents, we're seeking a talented Team Leader for our German-speaking team in Riga. Your Mission:Inspire and mentor your team in a fast-paced environment, guiding them to exceed SLAs and balanced scorecards.Drive performance by implementing effective plans and reinforcement, ensuring your team's success.Meet and surpass...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job OverviewWe are seeking a skilled Operations Manager to lead our team and drive operational excellence in Financial Technology BPS Voice/Non-Voice processes. As a key member of our team, you will be responsible for managing day-to-day operations, client relationships, and process optimization.About the RoleThis is an excellent opportunity for a seasoned...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job DescriptionPosition: Recruitment Team LeaderLocation: Riga, LatviaWork model: on-siteEmployment type: full time.We are seeking a seasoned Recruitment Team Leader to join our team in Riga, Latvia. As a key member of our recruitment team, you will be responsible for leading and developing a high-performing team of recruiters, ensuring timely and...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.Key Responsibilities:Lead and manage a team to ensure operational excellence and adherence to quality standards.Oversee day-to-day operations, client relationship...


  • Riga, Rīga, Latvia HT Recruit Career Page Full time

    Job Title: Customer Service AdvisorCompany: HT RecruitLocation: Riga, LatviaContract Details: 10 months minMonthly Pay: 1400 -1550 Euros per monthHT Recruit, a leading recruitment agency in Riga, Latvia, is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Advisor. As a Customer Service Advisor, you will play a...

  • Senior Team Lead

    2 weeks ago


    Riga, Rīga, Latvia Grow-Talent Full time

    About the Role:Grow-Talent.com is working with a leading BPO company to fill a challenging Team Manager position in Riga. The ideal candidate will be responsible for guiding and mentoring team members to enhance skills in problem-solving, critical thinking, and technical areas.Key Responsibilities:Leading the team by establishing clear objectives and...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Operations Manager Job DescriptionAs an Operations Manager at TOPTALENT, you will be responsible for leading and managing a team to ensure operational excellence and adherence to quality standards. Your duties will include overseeing day-to-day operations, client relationship management, issue resolution, and process optimization.Key Responsibilities:Lead...