Danish Customer Support Agent in Riga

4 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time
Customer Service Representative for Danish Clients

We are seeking a highly motivated and customer-focused individual to join our team as a Danish Customer Support Agent in Riga. As a key member of our international team, you will be responsible for providing exceptional service to our Danish clients via phone, chat, and email.

Key Responsibilities:

  • Respond to customer inquiries in a timely and effective manner
  • Accurately document customer interactions and solutions
  • Recognize and prioritize urgent issues, escalating them to the appropriate team lead when necessary
  • Collaborate with the team to maintain a high level of communication and customer satisfaction
  • Meet or exceed quality standards in all communications

Requirements:

  • Upper-intermediate Danish (B2) and fluent English (C1) in both written and spoken communication
  • Previous experience in outsourced customer service is a plus, but not mandatory
  • Willingness to relocate to Riga or already based in Latvia
  • EU citizenship or a valid work permit for Latvia is required
  • Strong computer literacy, with a typing speed of at least 50 wpm and 90% accuracy

What We Offer:

  • Paid initial training and ongoing professional development sessions
  • Flexible shift hours from 7:30 AM to 12:30 AM, Monday to Sunday (40 hours per week)
  • Hybrid work option after the first 3 months (performance-dependent)
  • Relocation assistance to help you settle in Riga
  • Comprehensive medical insurance for you and your family

We are committed to providing a dynamic and welcoming work environment with a diverse, international team. If you are passionate about delivering exceptional service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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