Customer Service Representative
4 weeks ago
Job Title: Customer Service Advisor
Company: HT Recruit
Location: Riga, Latvia
Contract Details: 10 months min
Monthly Pay: 1400 -1550 Euros per month
HT Recruit, a leading recruitment agency in Riga, Latvia, is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Advisor. As a Customer Service Advisor, you will play a crucial role in providing exceptional service and support to our clients and candidates.
Key Responsibilities:
Responding to customer inquiries and providing accurate information about our services and job opportunities
Assisting clients with the recruitment process, from job posting to candidate selection
Building and maintaining strong relationships with clients and candidates
Handling and resolving customer complaints in a timely and professional manner, whilst maintaining targets. Also, attending training as required. Possess a computer typing speed of 50 words per minute.
Proactively identifying opportunities to improve customer satisfaction and retention
Collaborating with other team members to ensure a seamless and efficient recruitment process
Keeping up-to-date with industry trends and best practices to provide the best service to our clients and candidates
Maintaining accurate records of all customer interactions and transactions
Meeting and exceeding individual and team targets and goals
Qualifications:
Minimum of 1- 5 years of experience in customer service or a related field
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work independently and as part of a team
Proficient in Microsoft Office and customer service software
High attention to detail and ability to multitask in a fast-paced environment
Fluency in Dutch and English, both written and spoken, will be considered for candidates with CEFR level B2/C1 Level in Dutch and at B1+ or better in English.
Located in the beautiful city of Riga, Latvia, with easy access to public transportation and amenities. If you are passionate about providing exceptional customer service, we want to hear from you.
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