Norwegian Team Leader Wanted in Riga

4 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time

Team Leader (Norwegian) Opportunity in Riga

At Cross Border Talents, we are seeking a highly motivated and experienced Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga.

Key Responsibilities:

Motivate and mentor team members to achieve their full potential in a fast-paced environment.
Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips with effective reinforcement plans.
Maintain consistent and effective communication with internal and external contacts.
Manage daily workloads, ensuring alignment with customer KPIs and coordinating team activities.
Deeply understand team processes and SOPs, continually seeking improvements and efficiencies.
Conduct team huddles to discuss updates, feedback, and key focus points.
Address and resolve client queries across various lines of business, collaborating with other departments for complex issues.
Identify training needs and provide necessary coaching to enhance team performance.
Conduct root cause analysis to identify key issues, creating actionable plans for improvement.
Ensure compliance with company policies, confidentiality guidelines, and data protection legislation.

Requirements:

Language proficiency: Norwegian (C1) and manageable English skills (B1+) for effective documentation.
Proven experience in managing teams and excellent people skills.
Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy.
Strong problem-solving capabilities and the ability to drive initiatives creatively.
Background in customer service or support, with hands-on experience in live chat and social media.
Self-motivated leader with a proactive approach to managing multiple assignments effectively.

What We Offer:

Dynamic work environment with a diverse and modern workplace.
Opportunities for growth and training to enhance your career.

Are you a passionate and experienced Team Leader looking for a new challenge? Apply now to join our team in Riga and take your career to the next level.



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