Dutch/Flemish Customer Support Specialist in Riga
2 weeks ago
Are you fluent in Dutch or Flemish looking for a new challenge in customer service? We are seeking a Dutch/Flemish language customer support agent to join our team in Riga, Latvia.
Job SummaryWe are looking for a highly motivated and customer-focused individual to provide excellent service to our clients. As a Dutch/Flemish customer support agent, you will be responsible for handling customer inquiries via phone, chat, and email, delivering quick and efficient resolutions.
Key Responsibilities:- Handle incoming customer requests via phone, chat, and email
- Log customer interactions and resolutions in the contact center tool
- Escalate critical issues to the team lead when necessary
- Collaborate with internal and external contacts to ensure smooth communication
- Meet project KPIs such as response time, handle time, and resolution rate
- Participate in tasks that enhance overall service quality and your own performance KPIs
- Attend training sessions to keep up with platform updates and develop your skills
- Upper-intermediate Dutch/Flemish (B2) and fluent English (C1), both verbal and written
- Experience in an outsourced customer service environment is a plus
- Willingness to relocate to Riga or already based in Latvia
- EU citizenship or valid work permit for Latvia
- Solid typing skills (minimum 50 wpm with 90% accuracy) and ability to quickly adapt to new software and platforms
- Positive attitude and self-motivated personality with a focus on problem-solving
- Strong ability to collaborate and contribute within a team environment
- Comfortable working shift hours and adjusting to changes in priorities
- Willingness to undergo a background check, with no criminal record
- Comprehensive training and continuous professional development
- Flexible shifts within operating hours of 7:30 AM - 12:30 AM, Monday to Sunday
- Hybrid work options based on performance after 3 months of employment
- Relocation support to help you settle in Riga
- Modern work environment that encourages creativity and collaboration
- Growth opportunities for personal and professional development
- Regular team events to foster a positive and supportive work culture
- Premium medical insurance for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support
- Work from home options for shifts ending after 9 PM, providing better work-life balance
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