Dutch/Flemish Customer Support Specialist in Riga

2 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time
Job Title: Dutch/Flemish Customer Support Agent in Riga

Are you fluent in Dutch or Flemish looking for a new challenge in customer service? We are seeking a Dutch/Flemish language customer support agent to join our team in Riga, Latvia.

Job Summary

We are looking for a highly motivated and customer-focused individual to provide excellent service to our clients. As a Dutch/Flemish customer support agent, you will be responsible for handling customer inquiries via phone, chat, and email, delivering quick and efficient resolutions.

Key Responsibilities:
  • Handle incoming customer requests via phone, chat, and email
  • Log customer interactions and resolutions in the contact center tool
  • Escalate critical issues to the team lead when necessary
  • Collaborate with internal and external contacts to ensure smooth communication
  • Meet project KPIs such as response time, handle time, and resolution rate
  • Participate in tasks that enhance overall service quality and your own performance KPIs
  • Attend training sessions to keep up with platform updates and develop your skills
Requirements:
  • Upper-intermediate Dutch/Flemish (B2) and fluent English (C1), both verbal and written
  • Experience in an outsourced customer service environment is a plus
  • Willingness to relocate to Riga or already based in Latvia
  • EU citizenship or valid work permit for Latvia
  • Solid typing skills (minimum 50 wpm with 90% accuracy) and ability to quickly adapt to new software and platforms
  • Positive attitude and self-motivated personality with a focus on problem-solving
  • Strong ability to collaborate and contribute within a team environment
  • Comfortable working shift hours and adjusting to changes in priorities
  • Willingness to undergo a background check, with no criminal record
What We Offer:
  • Comprehensive training and continuous professional development
  • Flexible shifts within operating hours of 7:30 AM - 12:30 AM, Monday to Sunday
  • Hybrid work options based on performance after 3 months of employment
  • Relocation support to help you settle in Riga
  • Modern work environment that encourages creativity and collaboration
  • Growth opportunities for personal and professional development
  • Regular team events to foster a positive and supportive work culture
Employee Benefits:
  • Premium medical insurance for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support
  • Work from home options for shifts ending after 9 PM, providing better work-life balance


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