Team Lead
2 weeks ago
Job Title: Team Lead - Norwegian Language Expert in Riga
About the Job:
Are you a passionate leader with excellent communication skills in Norwegian and a strong background in customer service? We are looking for a dynamic Team Lead to manage and support our Customer Service Advisors (CSAs) in Riga.
Key Responsibilities:
• Motivate and mentor team members in a fast-paced environment, fostering their growth and success.
• Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
• Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips with effective reinforcement plans.
• Maintain consistent and effective communication with internal and external contacts, including clients and other departments.
• Conduct team huddles to discuss updates, feedback, and key focus points, ensuring alignment with customer KPIs.
• Identify training needs and provide necessary coaching to enhance team performance, addressing and resolving client queries as needed.
• Conduct root cause analysis to identify key issues, creating actionable plans for improvement, adhering to company policies, confidentiality guidelines, and data protection legislation.
Requirements:
• Language Proficiency: Norwegian (C1) and manageable English skills (B1+) for effective documentation.
• People Management: Proven experience in managing teams and excellent people skills.
• Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy.
• Analytical Mindset: Strong problem-solving capabilities and the ability to drive initiatives creatively.
• Customer Support Experience: Background in customer service or support, with hands-on experience in live chat and social media.
What We Offer:
• Dynamic Work Environment: Join us in our modern workplace, fostering growth and development. Personal & Professional Development: Enjoy opportunities for growth and training to enhance your career.
-
Senior Team Lead
2 weeks ago
Riga, Rīga, Latvia Grow-Talent Full timeAbout the Role:Grow-Talent.com is working with a leading BPO company to fill a challenging Team Manager position in Riga. The ideal candidate will be responsible for guiding and mentoring team members to enhance skills in problem-solving, critical thinking, and technical areas.Key Responsibilities:Leading the team by establishing clear objectives and...
-
German Team Lead for Vibrant Riga
2 weeks ago
Riga, Rīga, Latvia Cross Border Talents Full timeTeam Lead OpportunityAt Cross Border Talents, we're seeking a talented Team Leader for our German-speaking team in Riga. Your Mission:Inspire and mentor your team in a fast-paced environment, guiding them to exceed SLAs and balanced scorecards.Drive performance by implementing effective plans and reinforcement, ensuring your team's success.Meet and surpass...
-
Lead German Team in Vibrant Riga
4 weeks ago
Riga, Rīga, Latvia Cross Border Talents Full timeExciting Opportunity: Become a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heightsYour Mission: Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecards...
-
Dutch Team Lead in Riga
5 days ago
Riga, Rīga, Latvia Cross Border Talents Full timeTeam Leader (Dutch) Job Opportunity in Riga, LatviaWe are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.Key Responsibilities:Foster team growth by developing...
-
Lead Quantitative Manager
7 days ago
Riga, Rīga, Latvia TOPTALENT Full timeJob SummaryWe are seeking an experienced Lead Quantitative Manager to join our team in Riga, Latvia. As a key member of our organization, you will be responsible for leading our team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas.The ideal candidate will have significant experience in a complex, fast-paced...
-
Recruitment Team Leader
3 weeks ago
Riga, Rīga, Latvia TOPTALENT Full timeJob Title: Recruitment Team LeaderJob Summary:We are seeking a highly skilled Recruitment Team Leader to join our team at TOPTALENT. As a key member of our recruitment team, you will be responsible for leading, mentoring, and developing a team of recruiters, setting performance goals, and providing regular feedback.Key Responsibilities:Lead the end-to-end...
-
Team Leader
3 weeks ago
Riga, Rīga, Latvia TOPTALENT Full timeJob Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team at TOPTALENT. As a Team Leader, you will be responsible for leading a team of customer support specialists and driving process performance to achieve and exceed SLA deliverables.Key Responsibilities:Lead a team of customer support specialists to...
-
German Team Leader Position in Vibrant Riga
6 days ago
Riga, Rīga, Latvia Cross Border Talents Full timeJob Summary:We are seeking an experienced German-speaking Team Leader to join our team in Riga. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team of Customer Service Advisors (CSAs) to deliver exceptional customer experiences.Key Responsibilities:Inspire and Mentor: Lead by example, motivating...
-
Dutch Team Leader Wanted in Riga
4 weeks ago
Riga, Rīga, Latvia Cross Border Talents Full timeTeam Leader (Dutch) OpportunityAt Cross Border Talents, we are seeking a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities:Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.Performance Excellence: Drive process performance to meet and exceed service...
-
Riga, Rīga, Latvia Cross Border Talents Full timeCompany OverviewCross Border Talents is a dynamic and modern workplace offering opportunities for growth and training to enhance your career.Job DescriptionWe are seeking a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. The successful candidate will be responsible for motivating and mentoring team members, driving...
-
Talent Acquisition Strategist
7 days ago
Riga, Rīga, Latvia TOPTALENT Full timeJob DescriptionPosition: Recruitment Team LeaderLocation: Riga, LatviaWork model: on-siteEmployment type: full time.We are seeking a seasoned Recruitment Team Leader to join our team in Riga, Latvia. As a key member of our recruitment team, you will be responsible for leading and developing a high-performing team of recruiters, ensuring timely and...
-
Strategic Leadership Role
2 days ago
Riga, Rīga, Latvia TOPTALENT Full timeCompany Overview:We are a leading BPO company that offers a collaborative and inclusive work environment.Job Summary:As a Team Manager, you will be responsible for leading a team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas. You will establish clear objectives and collaborate with team members to develop effective...
-
Senior Operations Manager
3 weeks ago
Riga, Rīga, Latvia TOPTALENT Full timeJob Title: Senior Operations ManagerJob Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.Key Responsibilities:Lead and manage a team to ensure operational excellence and adherence to quality standards.Oversee day-to-day operations, client relationship...
-
Business Process Manager Leader
7 days ago
Riga, Rīga, Latvia TOPTALENT Full timeJob OverviewWe are seeking a skilled Operations Manager to lead our team and drive operational excellence in Financial Technology BPS Voice/Non-Voice processes. As a key member of our team, you will be responsible for managing day-to-day operations, client relationships, and process optimization.About the RoleThis is an excellent opportunity for a seasoned...
-
Senior Operations Manager
4 weeks ago
Riga, Rīga, Latvia TOPTALENT Full timeOperations Manager Job DescriptionAs an Operations Manager at TOPTALENT, you will be responsible for leading and managing a team to ensure operational excellence and adherence to quality standards. Your duties will include overseeing day-to-day operations, client relationship management, issue resolution, and process optimization.Key Responsibilities:Lead...
-
Riga, Rīga, Latvia Cross Border Talents Full timeExciting Opportunity for a Danish Customer Support Agent in RigaWe are looking for a highly motivated and customer-focused individual to join our team as a Danish Customer Support Agent in Riga. As a key member of our international team, you will play a vital role in delivering exceptional service to our customers.About the Role:This is an excellent...
-
Quality Assurance Expert
7 days ago
Riga, Rīga, Latvia TOPTALENT Full timeJob DescriptionThis is a full-time Quality Analyst position based in Riga, Latvia. As a Quality Assurance Expert, you will play a crucial role in ensuring the highest standards of quality in customer interactions.Key Responsibilities:Monitor and audit the quality of customer interactions to identify areas for improvement.Provide individual and team feedback...
-
Riga, Rīga, Latvia Cross Border Talents Full timeCustomer Support Agent for Dutch and Flemish SpeakersWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent for Dutch and Flemish speakers. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, chat, and email.Key...
-
Danish Customer Support Agent in Riga
4 weeks ago
Riga, Rīga, Latvia Cross Border Talents Full timeCustomer Service Representative for Danish ClientsWe are seeking a highly motivated and customer-focused individual to join our team as a Danish Customer Support Agent in Riga. As a key member of our international team, you will be responsible for providing exceptional service to our Danish clients via phone, chat, and email.Key Responsibilities:Respond to...
-
Riga, Rīga, Latvia Cross Border Talents Full timeCustomer Support Specialist Opportunity in RigaWe are seeking a highly skilled Dutch/Flemish Customer Support Specialist to join our team in Riga, Latvia. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, chat, and email.Key Responsibilities:Handle customer inquiries and...