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Swedish Customer Support Agent in Riga

1 month ago

Riga, Rīga, Latvia Cross Border Talents Full time
Customer Support Agent in Riga

We are seeking a highly skilled and motivated Customer Support Agent to join our team in Riga, Latvia. As a Customer Support Agent, you will be responsible for providing top-notch customer service to our clients via phone, chat, and email.

Responsibilities:
  • Handle incoming requests from customers in a timely and effective manner.
  • Record resolutions in our contact center tool to ensure each case is handled within its lifecycle.
  • Identify and escalate priority issues as per client specifications, ensuring timely solutions.
  • Work collaboratively with internal and external contacts to deliver an exemplary customer experience.
  • Maintain targets for response time, handle time, and resolution rate aligned with project KPIs.
  • Participate in training sessions to continuously develop your skills.
Requirements:
  • Minimum Upper-intermediate Swedish (B2) and fluent English (C1), both verbal and written.
  • Previous experience in outsourced customer service is a plus.
  • Willingness to relocate to Riga or already residing there.
  • EU citizenship or a valid work permit for Latvia.
  • Computer literate with a typing speed of 50 wpm and 90% accuracy.
  • Positive attitude, friendly, and self-motivated personality with a focus on service and problem-solving.
  • Ability to work shift hours and adapt quickly to changing priorities.
What We Offer:
  • Paid training and ongoing professional development sessions.
  • Flexible shifts and potential for hybrid work after the initial 3 months, based on performance.
  • Relocation support to help you settle into Riga.
  • Dynamic work environment with opportunities for personal and professional growth.
  • Team building activities to strengthen relationships.
Employee Benefits:
  • Premium medical insurance for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support.
  • Option to work from home during late shifts ending after 9 PM, giving you greater control over your schedule.