Customer Care Specialist with Swedish Fluency
2 weeks ago
Nordsbroad seeks an ambitious and customer-focused Swedish Customer Care Agent to join our team in Riga, supporting our digital lending solutions. With a passion for delivering exceptional customer experiences, you will provide personalized consultation via phone and email, ensuring seamless communication and resolving customer inquiries.
Key Responsibilities:
- Process and update customer information accurately, maintaining a high level of data integrity.
- Utilize strong communication skills to provide clear and concise guidance to customers, responding to their needs in a timely manner.
Requirements:
- Fluent in Swedish (at least B2 level) and proficient in Latvian, Russian, or English (at least B2 level).
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Ability to work in a dynamic environment, adapting to changing customer needs and priorities.
What We Offer:
- Competitive salary between 1800-2200 EUR (gross).
- Hybrid work model, allowing for a balance of remote and office work.
- Health and accident insurance after the probation period.
- Opportunities for professional growth and development, with employee development programs in place.
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