Senior Quality Assurance Specialist

Job Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at TOPTALENT. As a Quality Assurance Specialist, you will be responsible for monitoring and auditing the quality of customer interactions, providing root cause analysis, and coaching customer service agents to improve their...

Job Summary:We are seeking a Quality Assurance Specialist to join our team at TOPTALENT. As a Quality Assurance Specialist, you will be responsible for monitoring and auditing the quality of customer interactions, providing root cause analysis, and coaching customer service agents to improve their performance.Key Responsibilities:Monitor and audit quality of...

Job DescriptionAs a Quality Assurance Specialist at TOPTALENT, you will play a crucial role in ensuring the highest quality of customer interactions. Your primary responsibility will be to monitor and audit the quality of customer service agents, providing root cause analysis and actionable insights for improvement.Key Responsibilities:Monitor and audit...

Job DescriptionThis is a full-time Quality Analyst position based in Riga, Latvia. As a Quality Assurance Expert, you will play a crucial role in ensuring the highest standards of quality in customer interactions.Key Responsibilities:Monitor and audit the quality of customer interactions to identify areas for improvement.Provide individual and team feedback...

Job Title: Senior Operations ManagerJob Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.Key Responsibilities:Lead and manage a team to ensure operational excellence and adherence to quality standards.Oversee day-to-day operations, client relationship...

Job Title: Senior Team Operations ManagerLocation: Riga, LatviaWe are seeking a highly motivated and experienced Senior Team Operations Manager to join our team at TOPTALENT.About the Role:This is an excellent opportunity for an ambitious professional looking to take on a challenging leadership role in operational excellence. As a Senior Team Operations...

About the Role:Grow-Talent.com is working with a leading BPO company to fill a challenging Team Manager position in Riga. The ideal candidate will be responsible for guiding and mentoring team members to enhance skills in problem-solving, critical thinking, and technical areas.Key Responsibilities:Leading the team by establishing clear objectives and...

Operations Manager Job DescriptionAs an Operations Manager at TOPTALENT, you will be responsible for leading and managing a team to ensure operational excellence and adherence to quality standards. Your duties will include overseeing day-to-day operations, client relationship management, issue resolution, and process optimization.Key Responsibilities:Lead...

Job Title: Recruitment Team LeaderJob Summary:We are seeking a highly skilled Recruitment Team Leader to join our team at TOPTALENT. As a key member of our recruitment team, you will be responsible for leading, mentoring, and developing a team of recruiters, setting performance goals, and providing regular feedback.Key Responsibilities:Lead the end-to-end...

Job Title: Dutch/Flemish Customer Support Agent in RigaAre you fluent in Dutch or Flemish looking for a new challenge in customer service? We are seeking a Dutch/Flemish language customer support agent to join our team in Riga, Latvia.Job SummaryWe are looking for a highly motivated and customer-focused individual to provide excellent service to our clients....

Company DescriptionDo you want to contribute to projects that are changing the future of green energy generation across the Baltics? Ignitis Renewables is a part of Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations.Ignitis Renewables focuses on...