Customer Support Representative in Riga with Swedish Language Skills

6 days ago


Riga, Rīga, Latvia Cross Border Talents Full time

We are seeking a skilled Customer Support Representative to join our team in Riga, Latvia. The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Swedish and English. Previous experience in customer service is a plus.

As a Customer Support Representative, you will be responsible for handling incoming requests from customers via phone, chat, and email. You will work closely with the internal team to resolve issues promptly and provide excellent customer service. Your responsibilities will include:

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the team to ensure seamless communication and effective issue resolution.
  • Develop and maintain knowledge of products and services to provide accurate information to customers.
  • Maintain a positive and patient attitude when dealing with difficult customers.
  • Meet or exceed performance targets for response time, handle time, and resolution rate.

Requirements

  • Minimum upper-intermediate level in Swedish (B2) and fluency in English (C1).
  • Previous experience in customer service, preferably in an outsourced environment.
  • Willingness to relocate to Riga, Latvia, or already residing there.
  • EU citizenship or a valid work permit for Latvia.
  • Strong computer skills, including typing speed of 50 wpm and 90% accuracy.
  • A positive attitude, friendly demeanor, and self-motivated personality.
  • Ability to work shift hours and adapt quickly to changing priorities.

What We Offer

  • Paid training and ongoing professional development sessions.
  • Flexible shifts, working within operational hours from 7:30 AM to 12:30 AM, Monday to Sunday.
  • Holiday and vacation time.
  • Premium medical insurance for you and your family.
  • Work from home flexibility during late shifts ending after 9 PM.

This is a great opportunity to join a dynamic and modern workplace, with plenty of opportunities for personal and professional growth. If you have the necessary skills and qualifications, we encourage you to apply. Estimated salary: €24,000 - €28,000 per year.



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