Senior Team Operations Manager

7 days ago


Riga, Rīga, Latvia TOPTALENT Full time
Job Title: Senior Team Operations Manager

Location: Riga, Latvia

We are seeking a highly motivated and experienced Senior Team Operations Manager to join our team at TOPTALENT.

About the Role:

This is an excellent opportunity for an ambitious professional looking to take on a challenging leadership role in operational excellence. As a Senior Team Operations Manager, you will be responsible for driving process performance, improving customer satisfaction, and contributing to the growth and development of the team.

Responsibilities:
  • Process Improvement: Identify areas for improvement and implement changes to increase efficiency, productivity, and quality.
  • Team Leadership: Manage and motivate a team of professionals to achieve exceptional results and exceed customer expectations.
  • Customer Service: Provide excellent customer service through timely and effective resolution of issues.
  • Communication: Maintain open and transparent communication with team members, customers, and other stakeholders.
Requirements:
  • Language: Near native Swedish language skills (C1 level) and proficient English skills (B1+ level).
  • Computer Skills: Proficient in MS Office Word, Excel, and PowerPoint.
  • Experience: Proven experience in team leadership, process improvement, and customer service.
What We Offer:
  • Competitive Salary: €2300 per month.
  • Benefits: Shifts within line operating hours (07:30 AM - 12:30 AM), from Monday to Sunday (40 hours/week). Joining bonus of €1000 as a one-time payment upon relocation.
How to Apply:

To apply for this exciting opportunity, please visit our career page: https://www.careers-page.com/toptalent-2



  • Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.Key Responsibilities:Lead and manage a team to ensure operational excellence and adherence to quality standards.Oversee day-to-day operations, client relationship...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Operations Manager Job DescriptionAs an Operations Manager at TOPTALENT, you will be responsible for leading and managing a team to ensure operational excellence and adherence to quality standards. Your duties will include overseeing day-to-day operations, client relationship management, issue resolution, and process optimization.Key Responsibilities:Lead...

  • Team Leader

    4 weeks ago


    Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Team Leader - Operations ManagerJoin TOPTALENT as a Team Leader - Operations Manager and take on a challenging role in our dynamic team. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a fast-paced environment.Key Responsibilities:Drive process performance to achieve and exceed SLA...


  • Riga, Rīga, Latvia AIDA projektai, MB Full time

    About the RoleWe are seeking a highly skilled Maintenance Operations Manager to join our team at AIDA projektai, MB. As a key member of our operations team, you will play a crucial role in ensuring seamless communication with clients and contractors, handling multiple tasks under pressure, and maintaining a high level of customer service.Key...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at TOPTALENT.About the RoleThis is an exciting opportunity for an experienced quality professional to lead and support the delivery of high-quality customer service. As a Senior Quality Assurance Specialist, you will be responsible for ensuring that all...

  • Senior Team Lead

    2 weeks ago


    Riga, Rīga, Latvia Grow-Talent Full time

    About the Role:Grow-Talent.com is working with a leading BPO company to fill a challenging Team Manager position in Riga. The ideal candidate will be responsible for guiding and mentoring team members to enhance skills in problem-solving, critical thinking, and technical areas.Key Responsibilities:Leading the team by establishing clear objectives and...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job OverviewWe are seeking a skilled Operations Manager to lead our team and drive operational excellence in Financial Technology BPS Voice/Non-Voice processes. As a key member of our team, you will be responsible for managing day-to-day operations, client relationships, and process optimization.About the RoleThis is an excellent opportunity for a seasoned...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Recruitment Team LeaderJob Summary:We are seeking a highly skilled Recruitment Team Leader to join our team at TOPTALENT. As a key member of our recruitment team, you will be responsible for leading, mentoring, and developing a team of recruiters, setting performance goals, and providing regular feedback.Key Responsibilities:Lead the end-to-end...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) OpportunityAt Cross Border Talents, we are seeking a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities:Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.Performance Excellence: Drive process performance to meet and exceed service...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) Job Opportunity in Riga, LatviaWe are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.Key Responsibilities:Foster team growth by developing...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Team Leader (Dutch)At Cross Border Talents, we are looking for a dynamic Team Leader (Dutch) to manage and support our Customer Service Advisors (CSAs) in Riga.About the Role:As a Team Leader, you will be responsible for fostering team growth, driving process performance, and ensuring seamless service delivery aligned with customer KPIs. You will...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Lead OpportunityAt Cross Border Talents, we're seeking a talented Team Leader for our German-speaking team in Riga. Your Mission:Inspire and mentor your team in a fast-paced environment, guiding them to exceed SLAs and balanced scorecards.Drive performance by implementing effective plans and reinforcement, ensuring your team's success.Meet and surpass...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Exciting Opportunity: Become a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heightsYour Mission: Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecards...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to manage and support our Customer Service Advisors in Riga. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving team performance.Key Responsibilities:Motivate and mentor team members to achieve exceptional...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Summary:We are seeking an experienced German-speaking Team Leader to join our team in Riga. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team of Customer Service Advisors (CSAs) to deliver exceptional customer experiences.Key Responsibilities:Inspire and Mentor: Lead by example, motivating...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job SummaryWe are seeking an experienced Lead Quantitative Manager to join our team in Riga, Latvia. As a key member of our organization, you will be responsible for leading our team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas.The ideal candidate will have significant experience in a complex, fast-paced...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Norwegian) Opportunity in RigaAt Cross Border Talents, we are seeking a highly motivated and experienced Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities: Motivate and mentor team members to achieve their full potential in a fast-paced environment. Drive performance to meet and exceed service...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Norwegian) in RigaWe are seeking a highly motivated and experienced Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing and supporting our Customer Service Advisors (CSAs) in a fast-paced environment.Key Responsibilities:Motivate and mentor team members to achieve their full potentialDrive...

  • Team Leader

    3 weeks ago


    Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team at TOPTALENT. As a Team Leader, you will be responsible for leading a team of customer support specialists and driving process performance to achieve and exceed SLA deliverables.Key Responsibilities:Lead a team of customer support specialists to...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Norwegian Team Leader in Riga: Leadership OpportunityAbout the Company:Cross Border Talents is a dynamic organization that offers a unique opportunity for leaders to grow and develop their skills.Estimated Salary: $45,000 - $60,000 per year, depending on experienceJob Description:We are seeking a passionate and experienced Team Leader to manage...