Team Leader

3 weeks ago


Riga, Rīga, Latvia TOPTALENT Full time

Job Title: Team Leader

Job Summary:

We are seeking a highly motivated and experienced Team Leader to join our team at TOPTALENT. As a Team Leader, you will be responsible for leading a team of customer support specialists and driving process performance to achieve and exceed SLA deliverables.

Key Responsibilities:

  • Lead a team of customer support specialists to achieve and exceed SLA deliverables
  • Drive process performance to meet and exceed customer expectations
  • Manage and develop team members to improve performance and productivity
  • Collaborate with internal teams to improve processes and efficiency
  • Provide excellent customer service and support to customers
  • Manage and resolve customer complaints and issues
  • Develop and implement process improvements to increase efficiency and productivity
  • Monitor and analyze team performance to identify areas for improvement
  • Develop and implement training programs to improve team performance

Requirements:

  • Near native Swedish language skills and manageable English skills
  • Excellent people management and leadership skills
  • Good experience in MS Office Word, Excel, and PowerPoint
  • Strong experience in presentation skills
  • Excellent communication and customer service skills
  • Excellent analytical and problem-solving capabilities
  • Ability to drive initiatives in the team with creativity and a long-term vision
  • Experience in initiating and implementing process improvements
  • Experience in Customer Support/Customer Relationship/Customer Service

Offer:

  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Competitive salary and benefits package

How to Apply:

Visit our career page at https://www.careers-page.com/toptalent-2 to explore this opportunity and many others.

Salary: 2300 Euro

Relocation Bonus: 1,000 € gross as a one-time payment in lieu of a relocation bonus, paid out with their first payroll, 4 weeks accommodation on arrival


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