Dutch Team Leader Wanted in Riga
4 weeks ago
Team Leader (Dutch) Opportunity
At Cross Border Talents, we are seeking a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga.
Key Responsibilities:
- Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.
- Performance Excellence: Drive process performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
- Target Management: Meet productivity, shrinkage, and attrition goals while proactively addressing any performance dips.
- Effective Communication: Maintain open and consistent communication with internal and external stakeholders.
- Daily Operations Management: Oversee daily volumes and coordinate activities to ensure seamless service delivery aligned with customer KPIs.
- Process Improvement: Understand team processes and SOPs, implementing improvements and efficiencies as needed.
- Team Engagement: Conduct regular huddles to share updates, feedback, and key focus areas.
- Client Support: Manage client queries and complaints, working with various departments to resolve complex issues effectively.
- Coaching & Development: Identify training needs and provide coaching to enhance team skills and performance.
- Analytics & Reporting: Perform root cause analysis and develop action plans to improve service quality.
- Compliance: Ensure adherence to company policies, confidentiality guidelines, and data protection legislation.
Requirements:
- Language Proficiency: Dutch (C1) and manageable English skills (B1+) for effective documentation.
- People Management: Proven experience in managing teams with excellent interpersonal skills.
- Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and typing at least 50 wpm with 90% accuracy.
- Analytical Mindset: Strong problem-solving skills and the ability to drive initiatives creatively.
- Customer Support Experience: Background in customer service, with hands-on experience in live chat and social media support.
- Self-Motivated Leader: A proactive achiever who can manage multiple assignments effectively.
What We Offer:
- Dynamic Work Environment: Enjoy a diverse and modern workplace.
- Personal & Professional Development: Opportunities for growth and ongoing training to advance your career.
- Flexible Shifts: Work within operational hours from Monday to Friday, 10 AM to 6 PM (40 hours per week).
Ready to lead a passionate team and make an impact? Apply now to join us in Riga and elevate your career to new heights Your adventure starts here
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