Lead German Team in Vibrant Riga

4 weeks ago


Riga, Rīga, Latvia Cross Border Talents Full time

Exciting Opportunity: Become a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heights

Your Mission:

Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal
Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecards - your team's success is your success
Target Achiever: Meet and surpass key metrics such as shrinkage, productivity, and attrition - let's celebrate those wins together
Proactive Management: Identify dips in performance early and implement effective reinforcement plans to keep your team thriving.
Communicate Effectively: Maintain strong, consistent communication with internal and external partners - your voice matters
Daily Operations: Oversee and delegate daily tasks, ensuring seamless delivery aligned with customer KPIs.
Process Improvement: Dive deep into processes and SOPs, bringing fresh ideas for efficiency and excellence.
Team Engagement: Conduct energizing team huddles to share updates, feedback, and key focuses - create a culture of collaboration
Client Solutions: Tackle client queries and complaints head-on, working across departments to resolve complex issues swiftly.
Mentorship Excellence: Provide coaching on process and quality, and conduct audits to ensure top-notch service.
Analytics & Reporting: Perform root cause analyses and create actionable plans to boost team performance.
Training Support: Identify training needs and facilitate coaching to unlock your team's full potential.
Collaboration: Work alongside recruitment, training, quality, HR, and workforce teams to enhance agent performance.
Ad Hoc Tasks: Step in with additional tasks to elevate service quality and improve KPIs.

What We Offer:

Dynamic Work Environment: Enjoy a diverse and modern workspace that fosters creativity and collaboration.
Career Growth: Opportunities for personal and professional development - your journey starts here
Flexible Shifts: Work within operational hours from 7 AM to 11 PM, Monday to Sunday (40 hours per week).

Ready to inspire and lead? Apply now to be part of our exciting journey in Riga Together, we'll make a difference and achieve greatness



  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Lead OpportunityAt Cross Border Talents, we're seeking a talented Team Leader for our German-speaking team in Riga. Your Mission:Inspire and mentor your team in a fast-paced environment, guiding them to exceed SLAs and balanced scorecards.Drive performance by implementing effective plans and reinforcement, ensuring your team's success.Meet and surpass...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Summary:We are seeking an experienced German-speaking Team Leader to join our team in Riga. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team of Customer Service Advisors (CSAs) to deliver exceptional customer experiences.Key Responsibilities:Inspire and Mentor: Lead by example, motivating...

  • Senior Team Lead

    2 weeks ago


    Riga, Rīga, Latvia Grow-Talent Full time

    About the Role:Grow-Talent.com is working with a leading BPO company to fill a challenging Team Manager position in Riga. The ideal candidate will be responsible for guiding and mentoring team members to enhance skills in problem-solving, critical thinking, and technical areas.Key Responsibilities:Leading the team by establishing clear objectives and...

  • Team Lead

    2 weeks ago


    Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Team Lead - Norwegian Language Expert in RigaAbout the Job:Are you a passionate leader with excellent communication skills in Norwegian and a strong background in customer service? We are looking for a dynamic Team Lead to manage and support our Customer Service Advisors (CSAs) in Riga.Key Responsibilities:• Motivate and mentor team members in a...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) Job Opportunity in Riga, LatviaWe are seeking a motivated and experienced Team Leader to oversee our Customer Service Advisors in Riga. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to drive process performance.Key Responsibilities:Foster team growth by developing...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job SummaryWe are seeking an experienced Lead Quantitative Manager to join our team in Riga, Latvia. As a key member of our organization, you will be responsible for leading our team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas.The ideal candidate will have significant experience in a complex, fast-paced...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Customer Support Specialist for Swedish-Speaking ClientsProvide top-notch customer service as a Swedish Customer Support Agent in our dynamic team in Riga. Key responsibilities include handling customer inquiries via phone, chat, and email, case management, issue escalation, team collaboration, and customer experience delivery.Requirements:Fluency in Swedish...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Dutch) OpportunityAt Cross Border Talents, we are seeking a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities:Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.Performance Excellence: Drive process performance to meet and exceed service...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.Key Responsibilities:Lead and manage a team to ensure operational excellence and adherence to quality standards.Oversee day-to-day operations, client relationship...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job DescriptionThis is a full-time Quality Analyst position based in Riga, Latvia. As a Quality Assurance Expert, you will play a crucial role in ensuring the highest standards of quality in customer interactions.Key Responsibilities:Monitor and audit the quality of customer interactions to identify areas for improvement.Provide individual and team feedback...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Company OverviewCross Border Talents is a dynamic and modern workplace offering opportunities for growth and training to enhance your career.Job DescriptionWe are seeking a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. The successful candidate will be responsible for motivating and mentoring team members, driving...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Norwegian) in RigaWe are seeking a highly motivated and experienced Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing and supporting our Customer Service Advisors (CSAs) in a fast-paced environment.Key Responsibilities:Motivate and mentor team members to achieve their full potentialDrive...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Team Leader (Norwegian) Opportunity in RigaAt Cross Border Talents, we are seeking a highly motivated and experienced Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. Key Responsibilities: Motivate and mentor team members to achieve their full potential in a fast-paced environment. Drive performance to meet and exceed service...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Operations Manager Job DescriptionAs an Operations Manager at TOPTALENT, you will be responsible for leading and managing a team to ensure operational excellence and adherence to quality standards. Your duties will include overseeing day-to-day operations, client relationship management, issue resolution, and process optimization.Key Responsibilities:Lead...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job Title: Norwegian Team Leader in Riga: Leadership OpportunityAbout the Company:Cross Border Talents is a dynamic organization that offers a unique opportunity for leaders to grow and develop their skills.Estimated Salary: $45,000 - $60,000 per year, depending on experienceJob Description:We are seeking a passionate and experienced Team Leader to manage...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job OverviewWe are seeking a skilled Operations Manager to lead our team and drive operational excellence in Financial Technology BPS Voice/Non-Voice processes. As a key member of our team, you will be responsible for managing day-to-day operations, client relationships, and process optimization.About the RoleThis is an excellent opportunity for a seasoned...


  • Riga, Rīga, Latvia TOPTALENT Full time

    Job DescriptionPosition: Recruitment Team LeaderLocation: Riga, LatviaWork model: on-siteEmployment type: full time.We are seeking a seasoned Recruitment Team Leader to join our team in Riga, Latvia. As a key member of our recruitment team, you will be responsible for leading and developing a high-performing team of recruiters, ensuring timely and...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to manage and support our Customer Service Advisors in Riga. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving team performance.Key Responsibilities:Motivate and mentor team members to achieve exceptional...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Exciting Opportunity for a Danish Customer Support Agent in RigaWe are looking for a highly motivated and customer-focused individual to join our team as a Danish Customer Support Agent in Riga. As a key member of our international team, you will play a vital role in delivering exceptional service to our customers.About the Role:This is an excellent...


  • Riga, Rīga, Latvia Cross Border Talents Full time

    Customer Service Representative for Danish ClientsWe are seeking a highly motivated and customer-focused individual to join our team as a Danish Customer Support Agent in Riga. As a key member of our international team, you will be responsible for providing exceptional service to our Danish clients via phone, chat, and email.Key Responsibilities:Respond to...