Norwegian Team Leader in Riga: Leadership Opportunity
3 days ago
Job Title: Norwegian Team Leader in Riga: Leadership Opportunity
About the Company:
Cross Border Talents is a dynamic organization that offers a unique opportunity for leaders to grow and develop their skills.
Estimated Salary: $45,000 - $60,000 per year, depending on experience
Job Description:
We are seeking a passionate and experienced Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga. The successful candidate will have proven experience in managing teams and excellent people skills.
Key Responsibilities:
- Motivate and mentor team members in a fast-paced setting, fostering their growth and success.
- Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
- Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips with effective reinforcement plans.
- Maintain consistent and effective communication with internal and external contacts.
- Manage daily workloads, ensuring alignment with customer KPIs and coordinating team activities.
- Process Improvement: Deeply understand team processes and SOPs, continually seeking improvements and efficiencies.
- Engagement: Conduct team huddles to discuss updates, feedback, and key focus points.
- Client Support: Address and resolve client queries across various lines of business, collaborating with other departments for complex issues.
- Coaching & Training: Identify training needs and provide necessary coaching to enhance team performance.
- Analytics & Reporting: Conduct root cause analysis to identify key issues, creating actionable plans for improvement.
- Adherence to Standards: Ensure compliance with company policies, confidentiality guidelines, and data protection legislation.
Requirements:
- Language Proficiency: Norwegian (C1) and manageable English skills (B1+) for effective documentation.
- People Management: Proven experience in managing teams and excellent people skills.
- Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy.
- Analytical Mindset: Strong problem-solving capabilities and the ability to drive initiatives creatively.
- Customer Support Experience: Background in customer service or support, with hands-on experience in live chat and social media.
- Self-Motivated Leader: A proactive achiever who can manage multiple assignments effectively.
Benefits:
- Dynamic Work Environment: Enjoy a diverse and modern workplace.
- Personal & Professional Development: Opportunities for growth and training to enhance your career.
Contact Information: Please submit your application through our website.
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