Senior Operations Manager

1 month ago


Riga, Rīga, Latvia TOPTALENT Full time

Job Title: Senior Operations Manager

Job Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.

Key Responsibilities:

  • Lead and manage a team to ensure operational excellence and adherence to quality standards.
  • Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.

Requirements:

  • Proven 12 years of relevant experience in BPS customer processes.
  • Multi-Geo experience preferred.
  • Strong team management and excellent communication skills.
  • Strong stakeholder management skills.
  • Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with good English is essential.

What We Offer:

  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.

Salary: 3500 - 4000 Euro.

Location: Riga, Latvia (on-site).

Employment Type: Full-time.



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