Senior Operations Manager
1 month ago
Job Title: Senior Operations Manager
Job Summary: We are seeking a highly experienced Senior Operations Manager to lead our team and drive operational excellence in our Voice/Non-Voice processes.
Key Responsibilities:
- Lead and manage a team to ensure operational excellence and adherence to quality standards.
- Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
- Collaborate with cross-functional teams to drive process improvements and meet client expectations.
- Ensure effective communication within the team and foster a collaborative work environment.
Requirements:
- Proven 12 years of relevant experience in BPS customer processes.
- Multi-Geo experience preferred.
- Strong team management and excellent communication skills.
- Strong stakeholder management skills.
- Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with good English is essential.
What We Offer:
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
Salary: 3500 - 4000 Euro.
Location: Riga, Latvia (on-site).
Employment Type: Full-time.
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