Business Operations Manager Lead

5 days ago


Riga, Rīga, Latvia TOPTALENT Full time
Job Title: Business Operations Manager Lead

Salary: 3700 - 4200 Euro (depending on experience)

Company Overview:

At TOPTALENT, we are a dynamic and diverse organization providing exciting opportunities for personal and professional growth.

Job Description:
  • As a Business Operations Manager Lead, you will oversee day-to-day operations, manage client relationships, resolve issues, and optimize processes within our team.

In this role, you will lead and manage a team to ensure operational excellence and adherence to quality standards. You will work closely with cross-functional teams to drive process improvements and meet client expectations.

We are looking for an experienced professional with a proven track record in BPS customer processes, preferably with multi-geo experience. You will be responsible for enhancing team performance, utilizing your extensive experience in Financial Technology BPS Voice/Non-Voice processes.

To succeed in this role, you should have strong team management, excellent communication skills, and stakeholder management skills. Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with good English is essential.

Required Skills and Qualifications:
  • 12 years of relevant experience in BPS customer processes.
  • Strong understanding of cryptocurrency is preferred.
  • Comfortable working in rotational 24/7 shifts and offs.
  • Preferred BFSI customer service experience.
Benefits:
  • A dynamic and diverse job environment.
  • Opportunities for personal and professional development.


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