Dedicated Team Manager Position for a Challenging Role

5 days ago


Riga, Rīga, Latvia TOPTALENT Full time

At TOPTALENT, we are seeking an exceptional Team Leader to join our team in Riga, Latvia. This is a challenging role that requires strong leadership skills and the ability to motivate and develop team members.

Key Responsibilities
  • To drive process performance and achieve excellent results through effective management of resources and prioritization of tasks.
  • Meet performance targets by effectively managing team productivity, shrinkage, and attrition rates.
  • To identify areas for improvement and implement changes to increase efficiency and quality.
  • Manage daily volumes within the team and coordinate activities to ensure seamless delivery of services to customers.
  • Conduct regular team huddles to discuss updates, feedback, and key focus points for the day.
Requirements
  • Near native Swedish language skills (C1) and manageable English skills (B1+) in writing and speaking.
  • Excellent people management skills with experience in previous roles.
  • Good experience in MS Office Word, Excel, and PowerPoint.
  • Strong experience in presentation skills.
  • Excellent communication and customer service skills.
  • Ability to drive initiatives with creativity and a long-term vision.
  • Experience in initiating and implementing process improvements.
  • Hands-on experience in back-office activities Live Chat and Social Media.
Offer
  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.
  • Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday, 40 hours a week.
  • A competitive salary of 2300 Euro per month, plus a joining bonus of 1000 € gross as a one-time payment in lieu of a relocation bonus, paid out with the first payroll, 4 weeks accommodation on arrival.


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