Loyalty Operations Specialist

Job Description

Circle K is a renowned convenience store known worldwide for quality products and excellent customer service. We are a Global Fortune 200 company and like to consider ourselves as the 'biggest start-up' though we have been in existence for more than 40 years. At a $34 billion dollar market cap value, we have over 14,500 convenience stores across the US, Canada, and Europe.

Type of Employment: Permanent

Location: Riga, Latvia

Visa requirements: A valid work permit from the EU/EEA (relocation assistance is not provided)

THE ROLE

The Loyalty Operations Specialist is responsible for defining, implementing, and maintaining efficient business processes to support loyalty campaigns request across our European Business Units, currently in 7 countries. This role ensures that loyalty campaigns — especially those involving Convenience — are accurately set up, tested, and maintained to deliver a seamless and positive customer experience.

WHAT YOU'LL DO

1. Business Process Development & Optimization

• Define and document new operational processes in JDE to support the effective execution of loyalty campaigns for Convenience across European Business Units.

• Continuously review and improve campaign-related workflows to enhance efficiency and accuracy.

2. Campaign Setup & Maintenance

• Set up and update loyalty campaigns in JDE, ensuring accurate pricing and alignment with approved products and offers requested from business units.

• Organize and execute campaign testing, with a particular focus on convenience campaigns, to validate system configurations and data accuracy.

• Maintain campaign documentation and ensure compliance with internal guidelines and quality standards.

3. Operational Support & Issue Resolution

• Provide ongoing operational support for live loyalty campaigns to ensure consistent delivery of the intended customer experience.

• Monitor campaign performance, identify deviations or system issues, and coordinate with relevant teams to resolve incidents promptly.

• Act as contact for loyalty campaign-related operational incidents or queries.

4. Cross-Functional Collaboration

• Ensure campaigns are launched and managed successfully.

• Support the business units in aligning campaign operations with overall commercial and customer engagement strategies.

• Collaborate with cross-functional teams (BU's, Comms, IT, Finance, and Customer Service) to ensure smooth end-to-end operations.

WHAT WE ARE LOOKING FOR

Technical / Functional Competencies:

• Strong understanding of loyalty program operations and campaign management processes.

• Experience with JDE for campaigns setup.

• Other campaign setup tools or loyalty platforms.

• Data accuracy and attention to detail, particularly in pricing and product setup.

• Proficiency in Microsoft Excel and data validation techniques.

• Basic understanding of testing and quality assurance procedures.

Behavioral Competencies:

• Analytical Thinking: Ability to identify process gaps and propose effective solutions.

• Collaboration: Works well across departments to achieve common objectives.

• Customer Focus: Understands the impact of operational accuracy on the customer experience.

• Problem Solving: Handles operational incidents calmly and efficiently, ensuring minimal business disruption.

• Accountability: Takes ownership of assigned tasks and delivers results within deadlines.

• Communication: Clear and structured communication, both written and verbal, especially when reporting issues or changes.

• Good English language skills (verbal and written) to communicate with colleagues in Europe.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Marketing, Operations Management, or related field.

• 2–4 years of experience in campaign operations, loyalty programs, or similar roles.

• Experience working in a fast-paced retail or FMCG environment is an advantage.

Performance Indicators:

• Accuracy and timeliness of campaign setups and updates.

• Reduction in campaign-related incidents or errors.

• Positive customer experience and campaign feedback.

• Efficiency of defined operational processes and adherence to SLAs.

WHAT YOU CAN EXPECT AT CIRCLE K

• For 5 years in a row, Circle K Business Centre has been awarded 1st place in the 'CV-Online TOP Employer – International Business Services category.'

• Monthly salary: 160 Eur gross. 

• Covered tariff plan for your mobile phone. 

• Health insurance. 

• Employee discounts in our stores. 

• And more 

At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at Values and Culture | Circle K. We hope they resonate with you and look forward to discussing them during your interview.

INTERESTED?

We encourage you to apply by November 16, 2025. The candidates will be reviewed on continuous basis.

We know great companies are built from within, by great people like you. Come grow with us