Technical Projects and Operations Manager

6 days ago

Riga, Rīga, Latvia Mastercard Full time €40,000 - €60,000 per year

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Projects and Operations ManagerServices is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

Job Description:

Dynamic Yield, by Mastercard is seeking a highly skilled and motivated Technical Project and Operations Manager to join our dynamic team. The ideal candidate will be responsible for overseeing the planning, execution, and delivery of various technical projects, ensuring alignment with business goals and customer needs.

Key Responsibilities:

Sprint Planning and Management:

• Coordinate and manage sprint planning for development, QA, and graphic design teams.

• Lead daily sprint meetings, ensuring action items are tracked and completed.

• Manage out-of-sprint tasks, including unplanned use-cases, email, and landing page projects.

Tools and JIRA Ownership:

• Maintain and manage team-related tools such as JIRA, BrowserStack, Postman, SendGrid, and more.

• Oversee the onboarding of new tools, ensuring seamless integration and adoption by the team.

• Provide training and support to team members on the effective use of these tools.

• Ensure all tasks and projects are accurately tracked and updated in JIRA.

• Implement best practices for JIRA usage and provide ongoing support to team members.

Internal Projects Scoping and Management:

• Scope and manage internal projects from inception to completion.

• Collaborate with cross-functional teams to ensure project requirements are met and deliverables are achieved on time.

Customer-Oriented Developer Team Coordination:

• Act as a liaison between the developer team and product team, facilitating the creation of out-of-the-box templates and plugins.

• Coordinate developer involvement in customer calls and manage longer-term projects where development occurs in customer external code repositories.
Process Assistance:

• Assist in the development and implementation of processes to improve team efficiency and project delivery.

• Identify areas for process improvement and work with stakeholders to implement changes.

Qualifications:

• Bachelor's degree in information technologies or related fields is an advantage.

• Proven experience in project management in a technical environment.

• Strong knowledge of Agile methodologies and sprint management.

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Strong problem-solving skills and attention to detail.

• Fluent in English, both written and verbal.

• Advantage - Proficiency in JIRA, BrowserStack, Postman, SendGrid, and other project management and technical tools.

What we offer

• Gross monthly salary base range EUR

• Quarterly performance bonuses

• Variety of benefits from employment Day 1

• Hybrid working model from office in Jauna Teika

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.



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