Customer Operations Specialist, night shift

2 weeks ago

Riga, Rīga, Latvia GoCardless Full time €1,700 - €2,550 per year

The role

This role is part of the International Customer Operations team. As a member of this team, you will be responsible for supporting GoCardless customers by handling a variety of enquiries via email and phone. These range from general support requests to more technical investigations involving our product. You will also assist partners and developers in effectively using GoCardless. You'll use our in-house systems to help ensure that you can deliver the best support experience possible.

As a Customer Operations Night Shift Specialist, you will act as an escalation point for our Australian and North American merchants. You'll be responsible for resolving complex issues that require a higher level of support, ensuring timely and effective solutions while maintaining a high standard of customer satisfaction. In this role, you'll work independently during overnight hours, collaborating with cross-functional teams as needed and contributing to continuous improvement initiatives within the wider Customer Operations function.

Working hours

Monday - Friday 9pm - 6am

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

What excites you

  • Supporting our merchants with basic queries related to customer service throughout the entire merchant lifecycle.
  • Advising merchants on best practices when using the GoCardless product.
  • Speaking directly to customers to troubleshoot and resolve issues efficiently.
  • Identifying and proposing improvements based on customer feedback and recurring trends.
  • Collaborating with a high-energy, supportive team to help achieve GoCardless' wider goals.
  • Sharing your knowledge proactively, helping to upskill team members, and suggesting process improvements.
  • Developing your skills through hands-on experience and meaningful project work.
  • Embracing variety in your day-to-day work within a fast-paced, constantly evolving environment.
  • Approaching challenges with a creative and analytical mindset, quick to learn and comfortable with complexity.

What excites us

  • You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
  • Detail-oriented with the ability to work efficiently in a fast-paced environment.
  • You care deeply about providing customers with a great experience while keeping calm under pressure.
  • You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
  • Prior experience using tools like Zendesk or Looker is preferred, but not essential.

Salary range: € 1700- € 2550 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1700- € 2550 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

  • Customer & KYC Specialist, Night Shift

    2 weeks ago

    Riga, Rīga, Latvia GoCardless Full time €1,500 - €1,900 per year

    The role This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an...

  • Customer Support Specialist

    2 weeks ago

    Riga, Rīga, Latvia Epic Frog Full time €2,000 - €3,000 per year

    Help customers solve their requests via Live Chat and e-mail Resolve technical issues with an individual approach Respond to questions, research and troubleshoot issues, process, and adjust transactions Communicate with customers proactively and be polite, positive, and supportive Ensure customer issues are resolved in a timely manner Working hours7-9 hours...

  • IT Operations Centre Operator

    2 weeks ago

    Riga, Rīga, Latvia Luminor Group Full time €1,370 - €2,990 per year

    Join our team as a IT Operations Centre Operator What You Will Do:Participate in 24/7 IT operations shift ensuring stability and compliance. Log, filter, enrich, correlate, and update IT event tickets and assess event significance. Trigger incident creation based on event severity and maintain integration between ITSM and event platforms. Participate in...

  • Waredrobe Attendant

    2 weeks ago

    Riga, Rīga, Latvia Olympic Entertainment Group Full time €1,500 - €2,000 per year

    Recruitment Teams ++++Does This Sound Like You?++++You want to work in the entertainment industry.Very good Latvian language skills (knowledge of foreign languages will be considered an advantage).You are communicative and enjoy working in a team.You are flexible and can work in shifts (days, nights, and weekends). Receive and...

  • Commercial operations and customer relationship specialist

    2 weeks ago

    Riga, Rīga, Latvia Circle K Full time €1,600 - €1,800

    Job DescriptionLooking for new opportunities in your career? Wherever you're heading, let's go there togetherOur ambition is to be an exceptional place to work. We are committed to your personal and professional development because when you grow, we grow. Our dream is to become the world's preferred destination for convenience and fuel. Whatever your goal...

  • Customer Experience Specialist

    5 days ago

    Riga, Rīga, Latvia DigiCert Full time €35,000 - €45,000 per year

    Who we areWe're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies...

  • Customer Operations Representative

    2 weeks ago

    Riga, Rīga, Latvia GoCardless Full time €1,300 - €1,700 per year

    The role This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an...

  • Terminal Operations Coordinator 24/7

    2 weeks ago

    Riga, Rīga, Latvia Circle K Full time €1,500 - €3,000 per year

    Job Description Job Description Looking for new opportunities in your career? Wherever you're heading, let's go there together.Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Whatever your goal is, let's make each other's dreams come...

  • Financial Operations Specialist

    2 weeks ago

    Riga, Rīga, Latvia Clear Junction Full time €40,000 - €60,000 per year

    Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.Founded in 2016, the business has seen double-digit growth year on year, with...

  • Warehouse Team Member

    2 weeks ago

    Riga, Rīga, Latvia Wincanton Full time €14,510 per year

    Warehouse Team Members, Dunnes Stores, Dublin. We have number of exciting of Warehouse House Team Member roles available in our friendly warehouse in Blanchardstown, which is operated on behalf of one of Irelands leading retailers. If you are looking for a shift pattern to fit in with your work life balance then we can offer a variety of hours, we have full...