IT Operations Centre Operator

2 weeks ago

Riga, Rīga, Latvia Luminor Group Full time €1,370 - €2,990 per year
Join our team as a IT Operations Centre Operator

What You Will Do:
  • Participate in 24/7 IT operations shift ensuring stability and compliance.
  • Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
  • Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
  • Participate in monitoring reviews and suggest improvements to event handling procedures.
  • Ensure alignment with ITSM standards and compliance.
  • Execute agreed 24/7 Standard Changes.
  • Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
  • Monitor and supervise IT operations effectiveness and recommend improvements.
  • Foster continuous improvement, innovation, and collaboration in the IT operations team.
  • Contribute to team and company performance through networking, collaboration, and leadership.

What We Expect:
  • Strong analytical skills and ability to work in a 24/7 environment including on-call rotations.
  • Understanding of IT infrastructure, monitoring tools, and event correlation.
  • Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA).
  • Bachelor's degree in Computer Science, Information Systems, or a related field; Master's is a plus.
  • ITIL certification preferred
  • Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled.
  • Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:
  • Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
  • International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
  • More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
  • Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
  • Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
  • Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
  • Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
  • Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
  • Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
  • Gross salary. 1,370 - 2,990 EUR/month, which is to be determined depending on your level of experience and competencies

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