Customer Support Specialist

2 weeks ago


Riga, Rīga, Latvia Epic Frog Full time €2,000 - €3,000 per year
  • Help customers solve their requests via Live Chat and e-mail
  • Resolve technical issues with an individual approach
  • Respond to questions, research and troubleshoot issues, process, and adjust transactions
  • Communicate with customers proactively and be polite, positive, and supportive
  • Ensure customer issues are resolved in a timely manner

Working hours

  • 7-9 hours shift, including paid breaks
  • Evening / night shifts from the office

Requirements

  • Experience in customer support/ finance / fintech industry would be considered as advantage
  • Excellent communication skills with the ability to explain complex things
  • Strong analytical and problem solving skills
  • Good stress-resistance and ability to work under pressure
  • Excellent written and verbal English and Russian communication skills

Benefits

  • Spacious and modern office
  • Paid parking space near the office
  • Paid lunch in the office
  • Social guarantees and health insurance after the first 3 months (sport, dentistry etc.)
  • Company sponsored professional trainings, certifications and conferences
  • Social events - team buildings, corporate events
  • Friendly and experienced team members who will support your professional growth


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