Internal Communications Specialist

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we're here to help 

And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply

The role

This role is part of the Internal Communications team and exists to drive alignment with GoCardless' vision & strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts our success.

You will help to lead the day to day planning and output of the Internal Comms function; this includes ensuring we execute 'priority' projects on an ad-hoc basis, while working to maintain momentum with our 'drumbeat' of regular communications across a variety of channels.

What excites you

• Leading various aspects of the communication of transformational projects across the business; recent examples have included launching and embedding a new operating model, acquisition of an external business, and introducing pay range transparency
• Bringing new ideas to the overall internal communications plan and approach, ensuring what we do is impactful, and positively contributes to the growth and success of GoCardless
• Regularly devising and executing communication plans (for example, to roll out our engagement survey, fundraise news, or celebrate the launch of a new product) which deliver clear, measurable outcomes
• Co-manage our communications channels, including our intranet, Slack, and email tool, while measuring their impact
• Build strong connections to become a trusted adviser to stakeholders around the business, to help them achieve their communications goals
• Run and measure regular listening sessions with employees from all of our locations, to help inform our work and identify opportunities for improvement and impact.

What excites us

• Prior experience in a busy internal communications team/function
• Ability to originate and execute strategic internal communications plans; tactically deliver them; and measure results
• Experience owning communications to support a wide variety of strategic & transformation projects, with involvement 'end to end'
• Ability to quickly and confidently build relationships with stakeholders (at all levels), and other employees, so they trust us as experts to help advise them on the most effective ways to communicate
• Exceptional writing ability; you're unphased by jargon and can easily transform complexity into something compelling and easy to understand, all in our authoritative and friendly tone of voice
• An omnichannel mindset; you know how to get the very best out of various channels & platforms — from straightforward emails through to Slack, Zoom, face to face, intranet and more; you're keen to explore new technologies such as AI that enhance what we do
• You excel at - and are eager to - be 'hands on' to get things done, often having to prioritise multiple tasks at once. As a small team, we all chip in to deliver collective results
• Ideally, experience planning and executing large in-person events.
  
  

Base salary range: EUR 2,067 to 3,100 gross monthly

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we're working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.