Technical Support Specialist

2 days ago

Riga, Rīga, Latvia Cabonline Full time €30,000 - €60,000 per year


Main Responsibilities:

  • Lead IT technical support efforts for company employees, addressing advanced hardware, software, and network issues promptly and efficiently.
  • Resolve maintenance work issues and manage tasks with a focus on quality and efficiency, ensuring minimal disruption to operations.
  • Install, maintain, and upgrade office equipment, including computers, printers, and other peripherals, to keep systems running smoothly.
  • Create, manage, and monitor system access permissions (using Ticket system), including granting and revoking access as necessary, to maintain system security and compliance.
  • Troubleshoot complex technical issues related to computers, software, network connections, and other IT systems, implementing effective solutions.
  • Monitor and maintain IT infrastructure to ensure its stability, security, and optimal performance, identifying and mitigating potential issues before they escalate.
  • Collaborate with IT service providers in Sweden to resolve technical challenges, ensure alignment with organizational IT standards and practices, and enhance overall service quality.
  • Document and report on IT support performance metrics, contributing to process improvements and informed decision-making.

Candidate Requirements:

  • 3 + years of experience in a technical support role, with at least 1-2 years in a mentoring position, ideally in the logistics industry.
  • Strong understanding of Microsoft products, understanding of networking principles (TCP/IP, DNS, DHCP).
  • Experience with various IT hardware and software. Proficiency with support tools such as Jira, Confluence, and API tools like Postman and SoapUI.
  • Ability to manage multiple tasks and thrive in a dynamic, fast-paced work environment.
  • Strong problem-solving and communication skills.
  • Strong analytical skills and the ability to resolve complex technical issues independently.
  • Excellent written and verbal communication skills in English and good Latvian language skills (Swedish language knowledge will be considered an advantage).
  • A higher education degree in IT or a related field.

We Offer:

  • Salary EUR/gross (depending on experience and expertise)
  • Friendly and supportive work environment.
  • Health insurance after 3 months of employment.
  • Compensation for gym, swimming pool, or physiotherapy visits.
  • Flexible working hours.
  • Paid training (business trips to Sweden);
  • Great office location in the center of Riga.
  • Fruit days in the office.
  • Company team-building events.

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