Technical Support Engineer

About the role:

Our client is one of the most recognizable insurance brands in the UK. The projects we have implemented and maintained for this customer range from traditional annual car & home insurance to Netflix-like insurance subscription service. Working on the project you will go through the challenges of implementing web solutions and handling hundreds of thousands of customers each day. You will go through the full software development lifecycle - gathering the requirements, system design and implementation, and deployment in the cloud. A friendly team of experienced professionals accompanies all of that.

What you will do:

• Responsibility for providing solutions/workarounds to customers' problems, in a fast and professional manner, within SLA restrictions.
• Research and identify solutions to software, hardware, and infrastructure issues.
• Work on infrastructure, system monitoring, and alerting improvements.
• Address client's tickets regarding hardware and software.
• Ask targeted questions to diagnose problems and identify problem patterns.
• Test alternative pathways until you resolve an issue.
• Record technical issues and solutions in tickets.
• Help create technical documentation and manuals.
• Taking part in 24/7 infrastructure monitoring shifts ~1 week per month (infrequent night cases).

Requirements:

• Programming experience in Java and SQL knowledge
• Microsoft Azure or similar experience
• Docker knowledge
• Hands-on experience with Linux
• Experience with Ansible or other Infrastructure as Code (IAC) tools
• Ability to diagnose and troubleshoot technical issues
• Excellent written and verbal English skills
• Flexibility to work beyond working hours when required during the support shifts
• Self-sufficient personality with a customer-oriented attitude, an outside-the-box thinker, solutions-oriented with good problem-solving skills

We value our employees and offer a comprehensive benefits package to ensure a rewarding and enjoyable work experience:

• Compensation: Competitive monthly salary ranging from EUR Gross, commensurate with qualifications.
• Annual Bonus: Receive a 13th salary bonus, proportional to the months worked, as a token of appreciation for your dedication.
• Complimentary Meals and Snacks: Enjoy paid lunches at our on-site restaurant, along with healthy snacks and beverages to keep you energized throughout the day.
• Health Insurance: Benefit from health insurance coverage after your trial period, ensuring you are well taken care of.
• Engagement Events: Participate in exciting global and local employee engagement events, fostering a sense of community and teamwork.
• Training and Development: Training and Development: Take advantage of our training platform Sapiens University dedicated to enhancing your skills and expertise, supporting your professional growth.
• Inclusive Work Environment: Work in an inclusive environment with accessible facilities, where everyone is valued and respected.

About Sapiens
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at 
Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. 

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.