Business Support Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design

As a Business Support Specialist you play an active part in the life cycle of digital solutions roadmap, which support the global/regional/affiliate business partners by providing a seamless digital experience for our customers. The role acts as a subject matter expert role to reach Global Digital Hub's and its direct stakeholders' key objectives and business goals by owning and executing digital projects to enable relevant stakeholders being accountable for their own business outcomes and partnering them to reach those. The role scope includes identifying areas for improvements, process changes as well as best
practices & training. If applicable, the role is responsible for identifying and prioritizing operational changes (including business relevant system configurations) and fixes. The role is connected to respective product development, and covers many aspects such as prioritizing team backlog and/or contributing to the Product Vision, Roadmap, and/or content presentations, and/or preparing and running Program Increment (PI) planning to deliver the highest business impact.
 

The Opportunity:

• Support and manage Roche activities related to Roche digital ecosystems and other connected platforms, channels, integrations (if applicable) and tools.

• Support key global stakeholders as well as affiliates by consulting them on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals.

• Understand the business partners' and stakeholders' preferences and consulting, recommending, and developing solutions to reach goals.

• Support Solution roll out planning and execution.

Who you are:

• You own a Bsc/Msc degree, desirable in Computing and IT, Communication or Digital Marketing (Focus on Digital Media).

• You have 3-5 years of digital marketing/technology experience; preferably in a global environment with an established track record of influencing processes development in the area of own expertise.

• You are a forward thinking professional, with excellent understanding of marketing, sales and service ecosystems, including technical specification requirements and business processes.

• You are innovative, technology enthusiast with the ability to demonstrate awareness of the latest digital marketing trends.

• An agile (lean, scrum, SaFe 5.1) mindset with demonstrated capability to dramatically simplify and prioritize is preferred, but not required.

In exchange we provide you with:​

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  Roche Annual Bonus, Monthly transportation allowance, Home Office set - up equipment, Health Insurance, Life/Accident insurance, Full salary when on sick leave for the first 9 days, Eyeglasses settlement, One-time payment options for various events in the life e.g. wedding, childbirth, Service Awards: We value loyalty with additional holidays and bonus payment, Work in a hybrid model (2 days/week from the office).

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Salary starts from 1800 EUR gross/monthly. Final salary depends on the successful candidate's level of experience, skills and qualifications.

Explore what the Global Digital Hub is about. 

Discover the Roche Services & Solutions Center and how we work together as a truly global team

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: 

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

---