Technical Implementation Specialist

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale – across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a Technical Implementation Specialist to guide customers through onboarding, assist with technical integration, provide ongoing support, and drive automation initiatives. This role serves as a key technical liaison between Paymentology and its customers, ensuring effective communication, smooth onboarding, and the delivery of exceptional service throughout the customer lifecycle.

• Lead customer setup and onboarding, including key and certificate exchange, configuration, and parameter gathering for both test and production environments
• Ensure smooth onboarding of customers onto Paymentology systems, adhering to security protocols and compliance requirements
• Identify opportunities for automation to streamline customer setup, integration, and support processes
• Define requirements for automation tools and workflows to enhance efficiency and scalability
• Offer technical expertise and guidance to address integration challenges and optimise system performance
• Conduct system configuration, customisation, and integration activities as needed
• Troubleshoot technical issues and recommend solutions to ensure system functionality and performance
• Serve as the primary technical point of contact for customers, facilitating clear and effective communication between Paymentology and its clients
• Assist customers in generating, transmitting, and deploying cryptographic keys in accordance with industry standards and best practices
• Manage key/certificate exchanges with customers, payment networks, and other involved parties, ensuring secure and compliant key management practices
• Develop and execute test plans to validate system functionality and performance
• Create and maintain project documentation, including requirements, design specifications, and implementation plans
• Train new team members on customer onboarding procedures, technical support protocols, and best practices

What it takes to succeed:

• Knowledge of database management systems
• Knowledge of IT security principles, practices, and protocols
• Knowledge of AWS services
• Proficiency in troubleshooting technical issues related to software, hardware, and network systems
• Knowledge of key technologies and platforms relevant to digital payments, such as cloud computing, SaaS, networking protocols, and security principles
• Understanding of key management and certificate management practices
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Customer-centric mindset with excellent problem-solving and decision-making abilities
• Excellent written and verbal communication skills in English

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum 2 years of experience in technical project management
• Experience managing complex projects with multiple stakeholders and cross-functional teams

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.