Partner Operations Lead

Partner Operations Lead

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us:

Both Printify and Printful are pioneering production-on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe. 

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV. 

Our team is at the heart of our success. You'll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About The Role:

As a Partner Operations Lead, you will manage a cross-functional team responsible for all operational aspects of our third-party partnerships. This includes overseeing quality assurance, financial operations, technical integrations, and process optimization. You will report to the Head of Commercial Operations and be instrumental in ensuring stable system connectivity, smooth invoicing and payments, clear compliance and quality standards, and scalable partner interactions. Your success will be measured by operational KPIs, partner performance, and efficiency gains through optimization. This role acts as a crucial operational bridge between internal teams (Finance, Tech, Category Management, Onboarding, Partnerships) and external suppliers.
 

Your core KPIs: 

• Operational KPIs (accuracy, speed, compliance)

• Partner performance (SLA adherence, quality, CxM score)

• Hours saved through optimization
   

Your Daily Tasks Will Entail:

• Lead and grow a cross-functional team (integrations, finance ops, process optimization, quality)

• Own partner operations across invoicing, refunds, data exchange, and system connectivity

• Define and enforce partner quality standards and SLAs

• Oversee financial operations with partners, ensuring accurate invoicing and timely payments

• Partner with Tech to support integrations and API uptime

• Build scalable processes, tools, and automations to reduce manual effort

• Report on partner KPIs and drive continuous improvement

Your Qualifications:

• Experience leading ops teams (relevant background in operations, finance ops, partner management / support, technical account management) 

• Cross-functional leadership: proven ability to manage individuals across multiple areas

• Operational excellence mindset: track record of building processes, setting KPIs, and driving measurable improvements

• Financial acumen: understands invoicing, reconciliation, and compliance basics (able to partner effectively with Finance)

• Quality & compliance exposure: experience managing SLAs, audits, or standardized processes

• System thinking & structured problem-solving: ability to take messy workflows, map them, and drive efficiency

• Communication skills: clear, concise, decisive — able to set expectations with both partners and executives 

• You know how to translate between tech, finance, and commercial stakeholders

What We Offer:

• Be part of a friendly, inclusive, and global team

• An opportunity to work remotely or in a modern and welcoming office in Rīga

• Flexible working hours (start your day as late as 11 AM)

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Learning Budget to support your professional development.

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Rīga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you'll never forget 

We are an equal-opportunity workplace. We're committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you'd excel in this role, send us your resume in English, showing us why you are the right person for the job. 

Interested, but don't think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We're always looking for creative and driven minds to join our ever-growing team