Head of Operations

7 days ago

Riga, Rīga, Latvia Evotym Full time €80,000 - €120,000 per year

About the Client
Our client is a fast-growing fintech company providing payment solutions on the international market. With a distributed team and ambitious growth plans, they are now focused on building a unified operations function that drives scalability and efficiency. To support this transformation, they are hiring a Head of Operations (RevOps Lead) to partner closely with the COO and become the architect of their revenue machine.

Role Overview
As Head of Operations (RevOps Lead), you will consolidate and streamline all revenue-related operations, from sales and onboarding to support and compliance. This is not an administrative role but a strategic operator position focused on building scalable systems, reducing bottlenecks, and ensuring transparency across the entire client lifecycle. You will design, implement, and optimize processes that directly impact growth, customer satisfaction, and operational resilience.

Key Responsibilities

  • Build and lead the Revenue Operations (RevOps) function.

  • Consolidate customer-facing (CS, support) and non-customer-facing (compliance, monitoring, finops) operations.

  • Define the "target state" of operations with clear SLAs, KPIs, and ownership.

  • Reduce client onboarding bottlenecks, achieving SLA of 2–3 weeks.

  • Address gaps in due diligence, scheme compliance, and integration processes.

  • Improve Approval Ratio in partnership with Product and Customer Success.

  • Establish monitoring and reporting for fraud, disputes, and approvals.

  • Map existing processes, identify overlaps and gaps, and eliminate inefficiencies.

  • Build an end-to-end pipeline across HubSpot, Risk & Compliance, CS, and BI.

  • Minimize manual work and reduce reliance on FTE-heavy processes.

  • Create a system of transparent accountability across operations.

Requirements

  • 5+ years in operations management, ideally in fintech or payments.

  • Proven experience building operations from scratch or restructuring in a complex environment.

  • Strong understanding of customer success processes in regulated fintech.

  • Track record of adapting processes for portfolios of different sizes.

  • Expertise in RevOps principles with a focus on end-to-end metrics and scalability.

  • Ability to design and implement processes both hands-on and through teams.

  • Service-oriented mindset with focus on revenue-driving metrics.

Key Soft Skills

  • Strategic thinking combined with operational execution skills.

  • Strong leadership and ability to unify cross-functional teams.

  • Analytical mindset with focus on KPIs and measurable outcomes.

  • Problem-solving and adaptability in fast-changing environments.

  • Clear communicator with strong stakeholder management.

Benefits

  • Competitive compensation with growth opportunities.

  • Strategic leadership role with direct impact on scaling the company.

  • Remote-friendly setup with international team collaboration.

  • Opportunity to build and own a core business function.

  • Dynamic fintech environment with ambitious expansion plans.

Hiring process

  • Introductory call with recruiter.

  • Interview with COO.

  • Final round with leadership team.

Apply now and become the architect of scalable fintech operations

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