CRM Product Owner

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

Join us as an experienced CRM Product Owner to lead the implementation, migration and continuous improvement of the CRM platform. In this key role, you'll collaborate closely with internal stakeholders and external vendors to deliver a high-quality, compliant and business-oriented CRM that supports business growth and enhances customer engagement.

• Define and communicate the CRM migration strategy and roadmap
• Manage program requirements, priorities and backlog
• Collaborate and coordinate with internal stakeholders – IT, business, Operations – and external vendors
• Ensure data quality, accuracy and compliance with internal and regulatory standards
• Prepare documentation, training materials and user support guides
• Drive CRM adoption and promote continuous improvement initiatives
• Test, validate and oversee the CRM functionality to meet business needs

• Proven experience in CRM implementation or enhancement and project management
• Strong understanding of CRM products, business processes and data management
• Leadership and teamwork skills with the ability to influence and align diverse stakeholders
• Strong decision-making, accountability and communication skills
• Orientation toward innovation and continuous improvement
• Excellent analytical and data-driven thinking
• Proficiency in Atlassian tools and Microsoft Office
• Experience with Salesforce and working in financial institutions are considered an advantage
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2,950 – 4,000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 7th of the November. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format