IT Incident Manager
2 weeks ago
What You Will Do:
- Oversee end-to-end lifecycle of IT incidents to ensure minimal business disruption.
- Act as the single point of contact for incident communication across IT and business stakeholders.
- Ensure IT incidents are logged, categorized, prioritized, and resolved within agreed SLAs.
- Provide timely updates and post-incident reviews to stakeholders.
- Lead coordination during significant incidents, IT crises, emergency changes, and disaster recovery.
- Be part of the central IT operations team ensuring day-to-day stability and compliance.
- Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
- Monitor and supervise effectiveness of IT operations and recommend improvements.
- Foster continuous improvement, innovation, and collaboration within the IT operations team.
- Contribute to team and company performance through networking, collaboration, and leading by example.
- Strong communication, interpersonal, and analytical skills.
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents.
- Agile mindset and understanding of ITIL or similar service management frameworks.
- Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management.
- Bachelor's degree in Computer Science, Information Systems, or a related field; Master's is a plus.
- ITIL certification preferred.
- Willingness to work Regular business hours with the understanding that one week per month includes on-call duty, for which overtime pay is provided.
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
- Gross salary. 1,990 - 4,430 EUR/month, which is to be determined depending on your level of experience and competencies
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