IT Change Manager

2 weeks ago

Riga, Rīga, Latvia Luminor Group Full time €2,660 - €43,230 per year
Join our team as a IT Change Manager

What You Will Do:
  • Own and manage the end-to-end IT Change Management process, including Normal and Standard changes.
  • Chair Change Advisory Board (CAB) meetings and hold veto rights on high-risk or non-compliant changes.
  • Maintain the IT Change Calendar and ensure alignment with business priorities and service windows.
  • Coordinate with stakeholders across IT, business units, and vendors to assess, authorize, and schedule changes.
  • Analyze incidents linked to recent changes and initiate corrective or rollback actions as needed.
  • Ensure all changes are properly documented, categorized, and tracked in the ITSM tool.
  • Evaluate the risk and impact of proposed changes on IT services, infrastructure, and business operations.
  • Act as the escalation point for change-related conflicts or exceptions.
  • Be part of the central IT operations team ensuring day-to-day enablement of stability and compliance.
  • Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
  • Monitor and supervise effectiveness of IT operations activities and recommend improvements.
  • Foster a culture of continuous improvement, innovation, and collaboration within the IT operations team.
  • Contribute to team and company performance through effective networking, collaboration, and leading by example.

What We Expect:
  • Excellent communication, interpersonal, analytical, decision-making, and stakeholder management skills.
  • Familiarity with ITSM tools (e.g., ServiceNow, JIRA), IT infrastructure, and operations.
  • Agile mindset and strong understanding of ITIL Change Control practices.
  • Experience with cloud computing, networking, software development, cybersecurity, and database management.
  • Bachelor's degree in Computer Science, Information Systems, or a related field; Master's is a plus.
  • ITIL certification preferred.
  • Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:
  • Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
  • International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
  • More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
  • Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
  • Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
  • Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
  • Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
  • Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
  • Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
  • Gross salary. 2,660 - 4,430 EUR/month, which is to be determined depending on your level of experience and competencies

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