Customer Service Advisors

2 days ago

Riga, Rīga, Latvia Harbor Global Services Full time €25,000 - €40,000 per year


We are seeking dedicated Customer Service Advisors fluent in Swedish to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer experience.

Responsibilities:

  • Manage inbound and outbound phone calls with customers in Swedish, addressing their queries and concerns professionally.
  • Record case resolutions accurately in the contact centre tool based on customer interactions via phone, email, chat, etc.
  • Ensure timely resolution of cases within defined service level agreements and individual performance metrics.
  • Escalate complex issues to supervisors or specialized teams as per established procedures.
  • Work independently as well as collaboratively within a team environment to achieve departmental goals.
  • Communicate effectively with internal stakeholders and external contacts to facilitate issue resolution.
  • Strive to achieve high levels of customer satisfaction on all interactions.
  • Adhere to quality standards for all customer interactions and maintain accurate documentation.
  • Fulfill rostered hours and meet staffed time requirements.
  • Handle customer contacts while meeting project KPIs such as response time, handle time, and resolution rate.
  • Undertake additional ad hoc tasks that contribute to improved customer service delivery or operational efficiency.
  • Attend and actively participate in training sessions to enhance product knowledge and customer service skills.

Preferred Competencies:

  • Proficiency in using computers and ability to navigate multiple systems and applications efficiently.
  • Positive, friendly, and proactive attitude with strong problem-solving skills.
  • Team-oriented mindset with the ability to collaborate effectively in a fast-paced environment.
  • Service-oriented approach with a commitment to delivering excellent customer experiences.
  • Flexibility to work varying shift hours or part-time schedules as required.
  • Excellent written communication skills in Swedish for handling written customer interactions, with a typing speed of at least 50 words per minute.
  • Clear background check without any criminal record or default payments.

Educational / Professional Qualifications:

  • Near-native proficiency (CEFR level C1) or native fluency in Swedish, along with manageable English skills (B1+ or better) for understanding documentation and logging information accurately.
  • Previous experience in a customer service or contact centre environment is advantageous.

Benefits:

  • Salary and Health Insurance for the candidate including spouse and kids.
  • Relocation package: Flight and 4 weeks of accommodation for the candidate.
  • Our client will also sponsor candidates from Latam, Africa and Suriname who are willing to relocate to Riga Latvia, our client will sponsor the work permit.

Interview process: HR - Ops - Language assessment - Typing.

Working hours: 40 hours per week (8-hour shifts).

Application Instructions:

If you meet the qualifications outlined above and is eager to contribute to our team, please submit your resume and cover letter in English and Swedish to


  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €25,000 - €40,000 per year

    We are seeking dedicated Customer Service Advisors fluent in German to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €20,000 - €25,000 per year

    We are seeking dedicated Customer Service Advisors fluent in Norwegian to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €20,000 - €35,000 per year

    We are seeking dedicated Customer Service Advisors fluent in Dutch to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Danish Speaking Customer Advisor

    2 weeks ago

    Riga, Rīga, Latvia Eco Plus Solutions AB Full time €20,000 - €25,000 per year

    We are looking for an enthusiastic and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project. This position is fully remote and open to qualified candidates residing anywhere in Latvia. As part of our team, you will be the voice and first point of contact for Danish-speaking customers, ensuring their travel experiences are...

  • Customer Service Advisor

    2 days ago

    Riga, Rīga, Latvia TSMG Full time €40,000 - €60,000 per year

    We are seeking a dedicated and customer-focused professional to join our client's team as a Customer Service Representative with the Dutch language. In this role, you will handle customer queries via phone, email, and chat, providing timely and effective resolutions. You will be responsible for recording case resolutions, ensuring cases are resolved within...

  • Customer Service Advisor

    2 days ago

    Riga, Rīga, Latvia TSMG Full time €20,000 - €25,000 per year

    We are seeking a dedicated and customer-focused professional to join our client's team as a Customer Service Representative with the German language. In this role, you will handle customer queries via phone, email, and chat, providing timely and effective resolutions. You will be responsible for recording case resolutions, ensuring cases are resolved within...

  • german customer service advisor

    2 days ago

    Riga, Rīga, Latvia Velenosi&Meredith Full time €25,000 - €40,000 per year

    Use your German language skills to assist esteemed international companies based in Greece. This position not only provides a clear path for career advancement in a stable environment but also presents an exciting opportunity to shape your future in a dynamic global setting. Join us in making a meaningful impact while collaborating with diverse teams across...

  • Junior Customer Service Representitive

    2 days ago

    Riga, Rīga, Latvia Codertal Full time €1,800 per year

    The ideal candidate loves talking to people and proactively solving issues. Our client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People. They focus on Business Process as a Service (BPaaS) and BPO services across various industries including...

  • Customer Service Representative EMEA

    1 week ago

    Riga, Rīga, Latvia allnex Full time €1,300 - €1,650

    Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things...

  • Telus Customer Service Team Leader Riga

    2 days ago

    Riga, Rīga, Latvia Workster Jobs Full time €25,000 - €50,000 per year

    Are you a team-oriented individual with a passion for customer service and leadership? We are looking for a dedicated and dynamic individual to join us as a Customer Service Team Leader in Riga. As a leader at Telus, you will be at the forefront of ensuring exceptional service delivery and motivating your team to achieve outstanding results.Key...