Telus Customer Service Team Leader Riga

2 days ago

Riga, Rīga, Latvia Workster Jobs Full time €25,000 - €50,000 per year


Are you a team-oriented individual with a passion for customer service and leadership? We are looking for a dedicated and dynamic individual to join us as a Customer Service Team Leader in Riga. As a leader at Telus, you will be at the forefront of ensuring exceptional service delivery and motivating your team to achieve outstanding results.

Key Responsibilities for the Customer Service Team Leader
  • Lead, motivate, and develop a team of customer service representatives to achieve performance objectives and high standards of service.
  • Monitor and evaluate team performance through established metrics, providing feedback and coaching to drive continuous improvement.
  • Facilitate effective communication within the team, ensuring information is shared promptly and accurately to support team objectives.
  • Handle complex customer inquiries and escalations, ensuring timely and effective resolution in line with company policies.
  • Collaborate with other teams and departments to ensure cohesive operations and a seamless customer experience.
  • Identify opportunities for process improvements and implement solutions to enhance efficiency and customer satisfaction.
Essential Qualifications and Skills for the Customer Service Team Leader
  • Proven experience in a customer service or supervisory role, demonstrating leadership and team management capabilities.
  • Strong verbal and written communication skills in English; proficiency in additional languages is an advantage.
  • Excellent problem-solving skills with the ability to handle challenging situations effectively and professionally.
  • Familiarity with customer service software and CRM systems is preferred.
  • Ability to work flexibly in a fast-paced and dynamic environment, adapting to changing priorities and demands.
  • A customer-focused attitude and a commitment to delivering exceptional service.
Benefits of Joining Telus in Riga
  • Competitive salary and a comprehensive benefits package.
  • Opportunities for professional development and career advancement within a global organisation.
  • Access to ongoing training and resources to enhance leadership and customer service skills.
  • Flexible working arrangements that support a healthy work-life balance.
  • An inclusive, collaborative, and innovative work environment that values diversity.

If you are enthusiastic about leading a team to deliver exceptional customer service in a growing organisation, we invite you to apply for the Customer Service Team Leader role in Riga. Join our team at Telus and contribute to our mission of providing outstanding service to our valued customers

  • Norwegian Team Leader wanted in Riga

    2 days ago

    Riga, Rīga, Latvia Cross Border Talents Full time €30,000 - €60,000 per year

    Join Our Team as a Norwegian Team Leader in RigaAre you ready to take on a leadership role in a dynamic environment? We are looking for a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in RigaWhat You will Do:Motivate & Mentor: Inspire and develop team members in a fast-paced setting, fostering their growth and...

  • Dutch Team Leader wanted in Riga, Latvia

    2 days ago

    Riga, Rīga, Latvia Cross Border Talents Full time €30,000 - €60,000 per year

    Join Our Team as a Dutch Team Leader in RigaAre you ready to inspire and lead a dynamic team in a fast-paced environment? We are looking for a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in RigaKey Responsibilities:Motivate & Mentor: Foster team growth by developing and mentoring members in a changing...

  • German Team Leader position in Vibrant Riga

    2 days ago

    Riga, Rīga, Latvia Cross Border Talents Full time €30,000 - €60,000 per year

    Are you ready to take the lead in a dynamic environment where your leadership skills can shine? Join us as a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heightsYour Mission:Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotalDrive Performance: Lead the...

  • Support Team Leader

    2 days ago

    Riga, Rīga, Latvia IDEMIA Full time €30,000 - €60,000 per year

    IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures...

  • Customer Care Team Lead

    2 days ago

    Riga, Rīga, Latvia Inbank Full time €26,400 - €32,400 per year

    Banking is moving out of banks and becoming a part of customers' daily digital lives. Inbank's financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and...

  • Research Team Leader LLM

    2 weeks ago

    Riga, Rīga, Latvia OPTIVEUM sp. z o.o. Full time €45,000 - €90,000 per year

    Research Team Leader – Reasoning Multimodal LLMsLocation: Remote but first 12 months willing to relocate temporarily to Shenzhen, ChinaThe 12+ months in Shenzhen assignment is fully covered by the client: flights, accommodation, etc. After this time, the candidate can work remotely from any European country.Our client is a global consumer electronics...

  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €20,000 - €25,000 per year

    We are seeking dedicated Customer Service Advisors fluent in Norwegian to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €25,000 - €40,000 per year

    We are seeking dedicated Customer Service Advisors fluent in Swedish to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Customer Service Advisors

    2 days ago

    Riga, Rīga, Latvia Harbor Global Services Full time €20,000 - €35,000 per year

    We are seeking dedicated Customer Service Advisors fluent in Dutch to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer...

  • Customer Support Specialist Italian Speaker in Riga, Latvia

    2 days ago

    Riga, Rīga, Latvia Cross Border Talents Full time €25,000 - €40,000 per year

    Customer Support Specialist Italian Speaker  in Riga, LatviaLocation: Riga, Latvia (Relocation Support Provided)About the Role:Are you passionate about delivering exceptional customer service? Do you speak Italian fluently and want to embark on an exciting career in one of Europes most vibrant cities? Were looking for a Customer Support Specialist (Italian...