Technical Support Specialist

2 weeks ago

Riga, Rīga, Latvia Aerones Full time €24,000 - €48,000 per year

Aerones is seeking a passionate and skilled Technical Support Specialist to join our team. This role is vital in providing top-notch support to our clients and ensuring the optimal performance of our innovative robotic solutions used in wind turbine maintenance.

As a Technical Support Specialist, you will be responsible for:

  • Responding to and managing technical inquiries from customers and stakeholders.
  • Providing troubleshooting support for various robotic systems used in turbine maintenance.
  • Collaborating with engineering teams to convey customer feedback and improve product functionality.
  • Assisting in the development of documentation, training materials, and FAQs to enhance user experience.
  • Conducting training sessions for clients on the operation and maintenance of robotic equipment.
  • Monitoring and analyzing performance metrics to identify improvement opportunities.

We offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth in a rapidly evolving industry.
  • Competitive salary and benefits package.
  • Collaboration with a talented team passionate about renewable energy technology.

Requirements

To succeed in this role, you should possess:

  • A Bachelor's degree in Engineering, Information Technology, or a related field.
  • Strong technical knowledge and experience with robotics or automation systems.
  • Excellent communication skills in English (both written and verbal).
  • Proficiency in troubleshooting and problem-solving.
  • A proactive attitude and ability to work independently and as part of a team.
  • Willingness to travel occasionally to client sites if needed.

Benefits

  • Salary from: 2,000 EUR to 4,000 EUR
  • Health Insurance (after the probationary period)
  • Birthday Gifts
  • Gifts for Special Occasions (Marriage, Birth of a Child)
  • Paid Study Leave
  • An additional 3 days of leave per year, which can be taken as needed

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