Swedish Customer Care Agent: Move to Portugal for a New Challenge
7 days ago
Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands
Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July
About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.
Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.
Your main tasks:
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Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
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Communicate with customers via phone, email, and chat.
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Ensure data security in compliance with GDPR and PCI standards.
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Escalate complex cases and follow internal procedures.
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Collaborate with logistics and financial teams.
You bring:
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C2-level Swedish and higher and fluent English (C1).
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Strong communication and customer service skills.
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Detail-oriented mindset and problem-solving attitude.
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Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
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Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
On Offer:
- Attractive monthly salary
- Extra payment for working late hours, public holidays and Sundays
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Holiday and Christmas bonuses (paid monthly).
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Meal allowance via card.
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Paid training and onboarding.
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Health insurance from day one.
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Full remote setup with equipment provided.
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Optional company accommodation and relocation support for international hires
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