Customer Support Agent with German
6 days ago
Position: Customer Support Agent with German Work model: On-site Location: Riga, Latvia Employment type: full-time or part-time (minimum 20 hours a week) DUTIES AND RESPONSIBILITIES: Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end usersRecord case resolutions in the contact center tool based on client communicationEnsure that cases are resolved within the case life cycleEscalate priority issues per client specifications to the immediate lead if applicableWork independently and within a teamCommunicate well with internal and external contactsProvide exemplary customer experienceMeet quality standards on all handled contactsFollow the schedule of work days and hours, be ready to start working on timeHandle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAsConsider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIsAttend trainings REQUIREMENTS: Upper-Intermediate German (B2) and fluent in English (C1) language, both verbal and writtenPrevious experience in an outsourced customer service environment is nice to haveWillingness to relocate to Riga or already residing thereEU citizenship or valid work permit for LatviaComputer literacy with a minimum typing skill of 50 wpm with 90% accuracyOptimistic, friendly, positive, and self-motivated personalityAbility to work in teamService-oriented profile and with a focus on problem solvingAbility to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritizationNo remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process OFFER: Paid startup training and professional development sessionsShifts within the line operating hours 07 AM - 11 PM, from Monday to Sunday. 40 hours a weekHybrid work (performance dependant)l might be considered after initial 3 months of employmentRelocation supportA dynamic and diverse job in a pleasant and modern environmentOpportunities for personal and professional developmentTeam-building activities EMPLOYEE BENEFITS Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively. To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2Gross 1700 EURAssistance with flight from anywhere in the EU to Riga and 1 month accommodation OR Relocation bonus of up to 1000€ gross.Typing test here. Benefits include: premium medical insurance, development opportunities (5000 + free courses), annual leave 4 wks paid. Refer to hyperlink document under "relocation" column for submission requirements. 4 starters evert month
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Customer Support Agent with Danish
6 days ago
Riga, Latvia TOPTALENT Full timePosition: Customer Support Agent with Danish Work model: On-site Location: Riga, Latvia Employment type: full-time or part-time (minimum 20 hours a week) DUTIES AND RESPONSIBILITIES: Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end usersRecord case resolutions in the contact center...
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Operations Support Agent
2 days ago
FXE-EU/LVA/RIXA/RIXA/Marupe Riga International Airp, Latvia FedEx Full time €15,000 - €25,000 per yearCompany:LVA FedEx Express Latvia SIAAddress:Plienciema 11Scheduled Weekly Hours:25Worker Type:RegularPosting Start Date15-Sept-2025Posting Close Date:28-Sept-2025Job Family:FXE-EU: Operations Support Agent (ID)Position Summary:We have an exciting opportunity for you to join our team of Operation Support Agents.Who we are:FedEx is the largest express...
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Riga, Rīga, Latvia Entain NCE Full time €20,000 - €25,000 per yearCustomer Service Agent role is a key role for our business. We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating pleasurable and entertaining journey for them across all touch points. If you think you can do it, you could be the one we're looking for YOU LOVE:Making an impact by...
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Customer Service
6 days ago
Riga, Latvia Velenosi&Meredith Full timePossible Locations: Portugal, Spain, Bulgaria, Malta, Greece, RomaniaRelocation Package Included Are you a native or fluent German speaker with strong English skills? Looking for an exciting career in customer service or content moderation while enjoying the sunny climates of Southern Europe? We have the perfect opportunity for you! About Us We are a leading...
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Riga, Rīga, Latvia RS Group Full time €45,000 - €55,000 per yearThe role follows a hybrid working model – two days per week in our Riga office.Join our dynamic Accounts Payable team as an AP Specialist, where you'll play a key role in ensuring a smooth and consistent experience for our EMEA suppliers and internal stakeholders. This position is ideal for someone who thrives in a fast-paced, international environment...
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VIP Client Support Manager
6 days ago
Riga, Latvia ART2HIRE Full timeOur client is a company that is committed to developing and promoting its projects in the international market. As a result, they grow websites, outpace competitors, and generate profit. They smash knowledge of SEO and marketing together with creativity to increase traffic and drive sales. And yeah, company websites reach top positions for relevant search...
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Customer Support Specialist
1 week ago
Riga, Rīga, Latvia Scoro Full time €1,800 - €2,000About the RoleWe're looking for a tech-savvy and customer-focused Customer Support Specialist to join our team in Tallinn or Riga.In this role, you'll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it's answering questions, solving problems, or guiding them through features, you'll make sure every...
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Customer Support Specialist
1 week ago
Riga, Rīga, Latvia Evotym Full time €20,000 - €25,000 per yearAbout the ClientOur client is a modern fintech company providing advanced infrastructure and compliance tools for payment businesses. Their platform supports acquiring, issuing, and alternative payment processing, enabling partners to launch and scale financial products efficiently.Role OverviewAs a Customer/Technical Support Specialist, you will play a...
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VIP Client Support Manager
12 hours ago
Riga, Rīga, Latvia ART2HIRE Full timeOur client is a company that is committed to developing and promoting its projects in the international market. As a result, they grow websites, outpace competitors, and generate profit. They smash knowledge of SEO and marketing together with creativity to increase traffic and drive sales. And yeah, company websites reach top positions for relevant search...
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Latvian Customer Support Specialist
12 hours ago
Riga, Rīga, Latvia Cross Border Talents Full timeLocation: Sofia, Bulgaria Language Requirements: Fluent Latvian + English (B2) Contract Type: Full-time, on-site (permanent with initial training)Relocation Support: Available Ready for an exciting next step? We're looking for Latvian-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch...
