Customer Support Agent with German

6 days ago

Riga, Latvia TOPTALENT Full time

Position: Customer Support Agent with German

Work model: On-site

Location: Riga, Latvia

Employment type: full-time or part-time (minimum 20 hours a week)

DUTIES AND RESPONSIBILITIES:

  • Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication
  • Ensure that cases are resolved within the case life cycle
  • Escalate priority issues per client specifications to the immediate lead if applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer experience
  • Meet quality standards on all handled contacts
  • Follow the schedule of work days and hours, be ready to start working on time
  • Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
  • Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
  • Attend trainings

REQUIREMENTS:

  • Upper-Intermediate German (B2) and fluent in English (C1) language, both verbal and written
  • Previous experience in an outsourced customer service environment is nice to have
  • Willingness to relocate to Riga or already residing there
  • EU citizenship or valid work permit for Latvia
  • Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
  • Optimistic, friendly, positive, and self-motivated personality
  • Ability to work in team
  • Service-oriented profile and with a focus on problem solving
  • Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
  • No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:

  • Paid startup training and professional development sessions
  • Shifts within the line operating hours 07 AM - 11 PM, from Monday to Sunday. 40 hours a week
  • Hybrid work (performance dependant)l might be considered after initial 3 months of employment
  • Relocation support
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Team-building activities

EMPLOYEE BENEFITS

    • Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
    • Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.


To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2


    • Gross 1700 EUR
    • Assistance with flight from anywhere in the EU to Riga and 1 month accommodation OR Relocation bonus of up to 1000€ gross.
    • Typing test here. Benefits include: premium medical insurance, development opportunities (5000 + free courses), annual leave 4 wks paid. Refer to hyperlink document under "relocation" column for submission requirements. 4 starters evert month

  • Customer Support Agent with Danish

    6 days ago

    Riga, Latvia TOPTALENT Full time

    Position: Customer Support Agent with Danish Work model: On-site Location: Riga, Latvia Employment type: full-time or part-time (minimum 20 hours a week) DUTIES AND RESPONSIBILITIES: Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end usersRecord case resolutions in the contact...

  • Customer Service

    6 days ago

    Riga, Latvia Velenosi&Meredith Full time

    Possible Locations: Portugal, Spain, Bulgaria, Malta, Greece, RomaniaRelocation Package Included Are you a native or fluent German speaker with strong English skills? Looking for an exciting career in customer service or content moderation while enjoying the sunny climates of Southern Europe? We have the perfect opportunity for you! About Us We are a...

  • VIP Client Support Manager

    6 days ago

    Riga, Latvia ART2HIRE Full time

    Our client is a company that is committed to developing and promoting its projects in the international market. As a result, they grow websites, outpace competitors, and generate profit. They smash knowledge of SEO and marketing together with creativity to increase traffic and drive sales. And yeah, company websites reach top positions for relevant search...

  • Danish-Speaking Customer Care Agent: Relocation to Lisbon

    7 days ago

    Riga, Latvia Cross Border Talents Full time

    Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal! If you're still abroad, relocation assistance is provided, including housing! Location: Remote from Continental Portugal Contract: Full-time, 12-month renewable Start dates: several dates available...

  • Swedish Customer Care Agent: Move to Portugal for a New Challenge

    7 days ago

    Riga, Latvia Cross Border Talents Full time

    Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!Location: Remote in Portugal Contract: Full-time, 12-month renewable Start Date: several start dates through June and July About the Brand: Join a global leader in technology and design a brand known for its innovation, sleek...

  • Customer Service with Relocation to Lisbon

    6 days ago

    Riga, Latvia Velenosi&Meredith Full time

    Location: Lisbon, PortugalEmployment Type: Full-timeRelocation Package: Provided (for candidates relocating from Russia)Work Schedule: 40 hours per week (rotational shifts) Join Our International Team in Lisbon Are you looking for an exciting career opportunity in a dynamic and multicultural environment? We are seeking Russian-speaking Customer Service...

  • Dutch Back Office Agent

    4 days ago

    Riga, Latvia Velenosi&Meredith Full time

    Job Opportunity: Dutch-Speaking Customer Support & Content Moderation Roles Work from Home in Greece We are currently hiring Dutch-speaking professionals for fully remote roles based in Greece. This is a fantastic opportunity to start or grow your career abroad with full relocation support, stable income, and great working conditions all from the comfort of...

  • Relocate to Portugal: Finnish-Speaking E-commerce Advisors Wanted!

    7 days ago

    Riga, Latvia Cross Border Talents Full time

    Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home! Location: Remote in Continental Portugal Contract: Full-time (12-month with renewal) Start dates: July 14, July 21, July 28 Join a household...

  • Dutch Roles Abroad Summer Job or Long-Term Career

    8 hours ago

    Riga, Latvia Velenosi&Meredith Full time

    Job Opportunity: Dutch-Speaking Roles in Spain, Portugal, and Greece Ready for a fresh start or a lifestyle upgrade? If you're a Dutch speaker with an EU passport, we have permanent, full-time roles waiting for you in Spain, Portugal, and Greece some of Europes most desirable and affordable destinations. Choose your lifestyle: Spain (Barcelona) Perfect for...

  • Dutch Roles Abroad Summer Job or Long-Term Career

    6 days ago

    Riga, Latvia Velenosi&Meredith Full time

    Job Opportunity: Dutch-Speaking Roles in Spain, Portugal, Bulgaria and Greece Looking for a lifestyle upgrade, a remote career, or a fresh start abroad? If you're a Dutch speaker with an EU passport, we offer permanent, full-time positions in some of Europes most attractive and affordable destinations: Spain, Portugal, and Greece. No prior experience needed!...