Customer Support Agent with Danish
6 days ago
Position: Customer Support Agent with Danish Work model: On-site Location: Riga, Latvia Employment type: full-time or part-time (minimum 20 hours a week) DUTIES AND RESPONSIBILITIES: Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end usersRecord case resolutions in the contact center tool based on client communicationEnsure that cases are resolved within the case life cycleEscalate priority issues per client specifications to the immediate lead if applicableWork independently and within a teamCommunicate well with internal and external contactsProvide exemplary customer experienceMeet quality standards on all handled contactsFollow the schedule of work days and hours, be ready to start working on timeHandle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAsConsider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIsAttend trainings REQUIREMENTS: Upper intermediate Danish (B2) and fluent in English (C1) language, both verbal and writtenPrevious experience in an outsourced customer service environment is nice to haveWillingness to relocate to Riga or already residing thereEU citizenship or valid work permit for LatviaComputer literacy with a minimum typing skill of 50 wpm with 90% accuracyOptimistic, friendly, positive, and self-motivated personalityAbility to work in teamService-oriented profile and with a focus on problem solvingAbility to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritizationNo remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process OFFER: Paid startup training and professional development sessionsShifts within the line operating hours 10 AM - 06 PM, from Monday to Sunday. 40 hours a weekHybrid work (performance dependant)l might be considered after initial 3 months of employmentRelocation supportA dynamic and diverse job in a pleasant and modern environmentOpportunities for personal and professional developmentTeam-building activities EMPLOYEE BENEFITS Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively. To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2Gross 1700 EURAssistance with flight from anywhere in the EU to Riga and 1 month accommodation OR Relocation bonus of up to 1000€ gross.Typing test here. Benefits include: premium medical insurance, development opportunities (5000 + free courses), annual leave 4 wks paid. Refer to hyperlink document under "relocation" column for submission requirements. 4 starters evert month
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Riga, Latvia Cross Border Talents Full timeCross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal! If you're still abroad, relocation assistance is provided, including housing! Location: Remote from Continental Portugal Contract: Full-time, 12-month renewable Start dates: several dates available...
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Riga, Rīga, Latvia Cross Border Talents Full timeCross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal If you're still abroad, relocation assistance is provided, including housing Location: Remote from Continental Portugal Contract: Full-time, 12-month renewable Start dates: several dates available...
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Danish Speaking Customer Advisor
1 week ago
Riga, Rīga, Latvia Eco Plus Solutions AB Full time €20,000 - €25,000 per yearWe are looking for an enthusiastic and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project. This position is fully remote and open to qualified candidates residing anywhere in Latvia. As part of our team, you will be the voice and first point of contact for Danish-speaking customers, ensuring their travel experiences are...
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Customer Support Agent with German
6 days ago
Riga, Latvia TOPTALENT Full timePosition: Customer Support Agent with German Work model: On-site Location: Riga, Latvia Employment type: full-time or part-time (minimum 20 hours a week) DUTIES AND RESPONSIBILITIES: Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end usersRecord case resolutions in the contact center tool...
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Danish Speaking Customer Advisor
2 days ago
Riga, Rīga, Latvia Eco Plus Solutions AB Full timeWe are looking for an enthusiastic and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project in Riga. This a remote role provides flexibility, allowing the candidate to choose their preferred working setup as long as they maintain clear communication with their manager. During the initial training phase, we prefer...
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Danish Speaking Customer Advisor
2 days ago
Riga, Rīga, Latvia Eco Plus Solutions AB Full time €25,000 - €35,000 per yearWe are looking for an enthusiastic and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project in Riga. This hybrid role provides flexibility, allowing the candidate to choose their preferred working setup as long as they maintain clear communication with their manager. During the initial training phase, we prefer candidates...
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Operations Support Agent
2 days ago
FXE-EU/LVA/RIXA/RIXA/Marupe Riga International Airp, Latvia FedEx Full time €15,000 - €25,000 per yearCompany:LVA FedEx Express Latvia SIAAddress:Plienciema 11Scheduled Weekly Hours:25Worker Type:RegularPosting Start Date15-Sept-2025Posting Close Date:28-Sept-2025Job Family:FXE-EU: Operations Support Agent (ID)Position Summary:We have an exciting opportunity for you to join our team of Operation Support Agents.Who we are:FedEx is the largest express...
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Riga, Rīga, Latvia Cross Border Talents Full time €20,000 - €25,000 per yearKey ResponsibilitiesAssist customers in Danish with booking inquiries, travel arrangements, and support requests. Provide accurate information about flights, accommodation, and travel services. Handle modifications, cancellations, and special requests in line with company policies. Deliver professional, empathetic, and efficient customer service across...
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Riga, Rīga, Latvia Entain NCE Full time €20,000 - €25,000 per yearCustomer Service Agent role is a key role for our business. We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating pleasurable and entertaining journey for them across all touch points. If you think you can do it, you could be the one we're looking for YOU LOVE:Making an impact by...
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Danish speaking game presenter
2 days ago
Riga, Latvia Playtech Live Latvia Full timeCompany Description Playtech Live Latvia (SIA "Euro Live Technologies"), a subsidiary of the world's largest online gaming software developer Playtech, is a leader in providing live gaming services to the world's leading gaming operators.Our team in Latvia consists of 1,900 talented and energetic colleagues, for whom Playtech Live Latvia provides a dynamic,...
