Key Account Manager
6 days ago
About the Client
Our client is a UK-based fintech company (licensed EMI, regulated by FCA) providing a digital banking/payments platform for businesses. Their mission is to simplify international payments, multicurrency operations, e-wallets, team finance management, and FX — faster and more transparent than traditional banks.
Role Overview
We are looking for a strong, autonomous KAM who understands fintech payments, client operations and can own merchant relationships end-to-end. You will manage key business clients using a digital banking platform, support onboarding, optimise product usage, and ensure long-term client satisfaction.
Key Responsibilities
Manage and grow relationships with business clients
Support onboarding, KYC/KYB flow coordination
Monitor client activity, ensure smooth daily operations
Resolve issues across payments, cards, FX, and wallets
Collaborate with ops, compliance, and tech teams
Increase product adoption & upsell opportunities
Maintain high satisfaction, retention, and client understanding of features
Requirements
2–3+ years in fintech, EMI, PSP, or digital banking
Deep understanding of payment flows (SEPA, SWIFT, cards, FX, wallets)
Strong communication & client-facing skills
Ability to manage clients end-to-end without micromanagement
Fluency in English and Russian — strong working proficiency
On-site format in Riga
Key Soft Skills
Proactive, problem-solving mindset
Strong communication skills
Ability to work independently and build long-term merchant trust
Loyalty, responsibility, and an ownership mindset
What We Offer
Total compensation package
Work with regulated fintech (FCA EMI)
Fast-paced, small team environment
High ownership, direct impact
Flexible work model
Growth opportunities as the company scales
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