IT Service Desk Analyst

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that's a huge part of what working at allnex is about. No matter which role you step into, you'll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.You'll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world's leading coating resins companies – serve customers in over 100 countries across the globe.Click here to see why we are proud of what we do in allnexFor a sneak peek into life at allnex site, don't miss our manufacturing Operator Movie Position overview Are you an experienced IT professional looking to advance your career? As a IT Service Desk Analyst, you'll oversee the technical aspects of IT activities for the entire group and be the main contact for business and functional leaders regarding operational IT questions. You'll work closely with End User Services, key users, and project managers to ensure top-notch IT support.Your role includes advanced troubleshooting, coordinating project implementation, and distributing tasks to the Core Operations or Local Infrastructure teams. You'll also handle major incidents, remote support, service level coordination, and lifecycle management. Additionally, you'll support various projects as a lead, team member, or coordinator.If you're ready to make a significant impact on our IT operations and contribute to our growth, we'd love to hear from you ResponsibilitiesProvides first-line IT support, both on-site and remotely, for global systems, infrastructure, and hardware. Troubleshoots and escalates issues as needed, prioritizing incidents to meet SLAs.Offers technical expertise and collaboration with IT teams.Establishes and maintains security, integrity, and business continuity controls.Assists with local IT projects and coordinates global IT initiatives.Ensures local operations align with Allnex IT policies and accurately documents activities in ServiceNow.Tracks team KPIs and drives continuous improvement.Maintains an up-to-date CMDB and contributes to problem investigations.Collaborates with SOC on information security and data privacy.Coordinates major incident resolution and monitors request status in ServiceNow.Updates knowledge base articles and assists in creating operational reports.Trains and mentors new colleagues and acts as backup for IT Team Lead tasks. Required skills and experienceTechnical IT degree preferred; Bachelor's in IT is an asset.ITIL Foundation and Microsoft technical certifications is a plus.Minimum 1-3 years of professional experience.Fluency in English; other languages are an asset.Strong communication and interpersonal skills.Customer-focused with business sensitivity.Self-motivated, eager to learn new skills.Analytical and problem-solving abilities.Good technical knowledge of IT Infrastructure & Microsoft-based systems.Stress resistant, able to handle major incidents accurately.Ability to work flexible working hours (different time work shifts). We offerMonthly gross salary EUR, depending on skills and experience;Partially working from home option;Transportation allowance;Health, accident and critical illness insurance;Annual bonus program and special recognition awards;Excellent working conditions in modern environment;An international exposure in a cross-cultural community;Training, great opportunities to grow and develop your career nationally and internationally;Companys social events;Birthday holiday.Please be informed that allnex conducts background checks as part of our hiring process.We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.Equal Employment Opportunityallnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.Find out how you can make an impactCheck out our careers page for available opportunities. We look forward to hearing from you.