Team Manager

1 week ago


Riga, Rīga, Latvia careerxtra Full time €35,000 - €45,000 per year

We are working with a leading BPO company which is looking to recruit for an English speaking Team Manager to join their team in Riga.

Role: Team Manager

Location: Riga, Latvia

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

  • Lead the team through transitions to build skills in problem-solving, critical thinking, analytical, and technical areas.
  • Provide mentorship, guidance, and career development to the team.
  • Identify key insights and offer actionable recommendations.
  • Influence team strategy through effective communication.
  • Adapt quickly to changes in workflows, processes, procedures, or product features.
  • Lead projects involving quantitative analysis, industry research, and development.
  • Ensure consistent performance in alignment with relevant service level metrics.
  • Manage daily operations to maintain consistent quality and productivity across channels.
  • Maximize value for advertisers through efficient processes.
  • Set team goals and collaborate with direct reports to develop strategies for achieving results.

REQUIREMENTS

  • Fluent in English, both written and oral.
  • Proven experience working in a dynamic, fast-paced environment.
  • At least 2 years of prior people management experience.
  • BA/BS degree preferred.
  • Strong strategic thinking and analytical abilities, paired with creative problem-solving skills.
  • Passionate about delivering exceptional customer service.
  • Demonstrated ability to multitask and prioritize effectively.
  • High level of integrity, both personally and professionally.

OFFER

  • Competitive salary and benefits package
  • Relocation support available; flights and accomodation for 1 month
  • Opportunity for professional growth within a leading BPO company
  • Collaborative and inclusive work environment
  • Modern office space
  • And many more

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