Junior Support Engineer

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions. Our 10,000 employees make it their mission to unlock safer and easier ways to pay and connect. For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use. We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance. Our ultra-secure suite of products and services adopt a client-centric approach ౼ guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.

Join us to discover a dynamic and exciting world where your expertise can make a difference. We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities. Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.

We are currently looking for Junior Support Engineer to join our Security Excellence Center Team. The team stands watch on security in all sites of IDEMIA all over the word. The Junior Support Engineer will join the efforts of making the one, united system - which is quite a challenge in so many places.

Your mission:

• Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
• Escalates requests to the right technical team
• Installs and monitors software and/or applications
• Maintains IT Assets
• Works within the supervision of an IT Lead or IT Manager

To succeed on this position you should have following:

• English and Latvian - fluent, these are our communication languages;
• Logical mindset - we would like to make sure you can connect the right dots together
• Power and willignes for improvements - we believe there is always a space for improvement and we are looking for someone who feels the same
• Communication skills - you do not need to be a ninja or other warrior, but you need to know how to maintain good relationships with external stakeholders
• Experience on similar role (2 years)
• Programming languages - know at least one (Python/Bash/Java/etc.), work with it and understand how the logic of programming language works in general would be an asset

The role is located in Riga, Latvia. We can propose the full office work.

By choosing to work at IDEMIA IST, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies