Customer & KYC Specialist (fixed term- 12 months)

2 weeks ago

Riga, Rīga, Latvia GoCardless Full time €1,500 - €1,900 per year
The role

This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an escalation point for the rest of the Customer Operations team.

A KYC-oriented specialist uses their knowledge and expertise of AML, Financial Crime, and KYC to act as an escalation point for our Customer Operations team and support the team on daily verification and Customer service-related tasks.

Working hours

Monday - Sunday 8am - 8pm (4 days work, 4 days off).

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

What excites you
  • Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
  • Supporting our Merchants with basic queries related to Customer Service during the whole lifecycle of the Merchant.
  • Advise Merchants on best practices with the GoCardless product.
  • Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
  • Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we're creating a seamless onboarding experience for customers.
  • Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
  • Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

What excites us

  • You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
  • You have previous experience in KYC or AML.
  • Detail-oriented with the ability to work efficiently in a fast-paced environment.
  • You care deeply about providing customers with a great experience while keeping calm under pressure.
  • You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
  • Prior experience using tools like Zendesk or Looker is preferred, but not essential.

Salary range: € 1500- € 2300 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1500- €1900 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

  • Customer & KYC Specialist, Night Shift

    2 weeks ago

    Riga, Rīga, Latvia GoCardless Full time €1,500 - €1,900 per year

    The role This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an...

  • Customer Operations Representative

    2 weeks ago

    Riga, Rīga, Latvia GoCardless Full time €1,300 - €1,700 per year

    The role This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an...

  • Director, Customer Operations

    2 weeks ago

    Riga, Rīga, Latvia GoCardless Full time $150,000 - $200,000 per year

    About Us at GoCardlessGoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and...

  • SEO Specialist

    2 weeks ago

    Riga, Rīga, Latvia Kesko Senukai Digital Full time €1,700 - €2,100

    SEO Specialist Location: Riga / Remote Workload: Full-time Contract: Fixed-term – 1.5 years Salary: €1700–2100 gross/month (depending on experience)Kesko Senukai Digital is looking for a motivated SEO Specialist to join our marketing and content team. If you're passionate about digital marketing, data-driven, and eager to grow professionally – this...

  • Customer Experience Specialist

    5 days ago

    Riga, Rīga, Latvia DigiCert Full time €35,000 - €45,000 per year

    Who we areWe're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies...

  • Swedish Customer Care Agent: Move to Portugal for a New Challenge

    2 weeks ago

    Riga, Rīga, Latvia Cross Border Talents Full time €4,000 - €6,000 per year

    Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brandsLocation: Remote in Portugal Contract: Full-time, 12-month renewable Start Date: several start dates through June and July About the Brand: Join a global leader in technology and design a brand known for its innovation, sleek...

  • Danish-Speaking Customer Care Agent: Relocation to Lisbon

    2 weeks ago

    Riga, Rīga, Latvia Cross Border Talents Full time €4,000 - €6,000 per year

    Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal If you're still abroad, relocation assistance is provided, including housing Location: Remote from Continental Portugal Contract: Full-time, 12-month renewable Start dates: several dates available...

  • Talent Acquisition Specialist

    2 weeks ago

    Riga, Rīga, Latvia Cross Border Talents Full time €104,000 - €130,878 per year

    CBTalents specializes in connecting multilingual professionals with meaningful career opportunities, fostering inclusive workplaces, and supporting long-term career growth. We are committed to making the job market more accessible, ethical, and supportive for individuals across the globe. Position OverviewWe are seeking a Talent Acquisition Specialist to...

  • Copy of Norwegian Customer Service Representative in Riga

    2 weeks ago

    Riga, Rīga, Latvia Job Squad Full time €20,000 - €30,000 per year

    Reference: TRRI An international company is looking for new customer experience specialists for their team in Riga, Latvia. You will work in an office environment with colleagues from all over the world. Riga is the capital of Latvia. The city is located in the Gulf of Riga on the Baltic Sea and has inhabitants. It is the largest of the Baltic States. The...

  • Call Centre

    2 weeks ago

    Riga, Rīga, Latvia DelfinGroup Full time €1,450 per year

    DelfinGroup is a Latvian fintech company offering accessible, straightforward, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in person and online. We are looking for a dynamic and goal-oriented colleague to join our team as a Call...