Digital Services Manager

Are you interested about creating digital solutions and ready to handle business and administrative processes?In Swedbank you have the opportunity to:

• Be part of our dynamic business team executing product development and process improvement duties related to digital platforms and services in Estonia, Latvia, Lithuania. This includes working with internet bank platform, mobile apps, login functionalities, signing services, digital signatures and seals, authentication methods, notification services, ePrivacy, and Accessibility.
• Lead business initiatives and manage projects: collaborate with business and IT representatives, execute stakeholder management, understand business strategies and needs, perform business analysis, and consolidate business requirements.
• Coordinate launches of new solutions and changes to existing ones: create and amend business processes, internal documentation, communication, conduct business and user acceptance testing, ensure quality assurance, gather feedback, and administer bug fixes.
• Handle administrative processes. This includes risk reviews, procurement, vendor relationships, contract management, audit handling, security-related processes, new procedure creation, procedure updates, providing communication and training for the front-line colleagues.

What is needed in this role:

• Experience with product development or maintenance in the fields of finance, payments, e-commerce, or telecommunications.
• Understanding of IT development and maintenance processes, as well as UX and UI principles.
• Strong ability to work with EU, national legal acts, and technical standards such as PSD2, PSD3, PSR, eIDAS, Outsourcing, GDPR, ePrivacy, and Accessibility.
• Bachelor's Degree, preferably in Computer Science, Finance, Business Administration or a related field, or relevant experience that can fully substitute for formal education.
• Strong project management skills including storytelling, presentation, and argumentation skills.
• Advanced proficiency in Microsoft Office software, including PowerPoint, Word, Excel.
• Mix of strategic and detail thinking. Ability to see a big picture, identify the long-term impacts, and dive into specifics.
• Mix of analytical and creative thinking: Proficiency in analysing new complex situations, identifying resolution patterns. Ability to combine analytical rigor with creative approaches to problem-solving.
• Readiness to work with complex bureaucratical processes.
• Fluent in both written and spoken Latvian and English (for cooperation with Baltic colleagues).

With us, you can experience:

• Personal and professional growth through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
• Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.

" Join our team and...

be part of the international team of professionals located in Tallinn, Riga, and Vilnius. Together, we execute an impressive number of projects and activities, taking care of multiple services to maximize customer value. We are a business unit who collaborates closely with many business and IT teams to deliver new and support existing digital services

Our work environment is dynamic and often involves multitasking, offering a plenty of opportunities to learn and collaborate with strong professionals. Every Digital Service Manager acts a project manager for new services, takes care of our existing portfolio and handles maintenance tasks" Diana Dubua, your future team lead.

We look forward to your application by the latest.

Please note that the salary offered for this position ranges from € gross i.e. before taxes. Read more here.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

---