Team Manager

6 days ago

Riga, Latvia TOPTALENT Full time

Role: Team Manager

Location: Riga, Latvia

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

  • Lead the team through transitions to build skills in problem-solving, critical thinking, analytical, and technical areas.
  • Provide mentorship, guidance, and career development to the team.
  • Identify key insights and offer actionable recommendations.
  • Influence team strategy through effective communication.
  • Adapt quickly to changes in workflows, processes, procedures, or product features.
  • Lead projects involving quantitative analysis, industry research, and development.
  • Ensure consistent performance in alignment with relevant service level metrics.
  • Manage daily operations to maintain consistent quality and productivity across channels.
  • Maximize value for advertisers through efficient processes.
  • Set team goals and collaborate with direct reports to develop strategies for achieving results.

REQUIREMENTS

  • Fluent in English (at least C1 level), both written and oral.
  • Proven experience working in a dynamic, fast-paced environment.
  • At least 2 years of prior people management experience.
  • BA/BS degree preferred.
  • Strong strategic thinking and analytical abilities, paired with creative problem-solving skills.
  • Passionate about delivering exceptional customer service.
  • Demonstrated ability to multitask and prioritize effectively.
  • High level of integrity, both personally and professionally.

OFFER

  • Competitive salary and benefits package
  • Relocation support available; flights and accomodation for 1 month
  • Opportunity for professional growth within a leading BPO company
  • Collaborative and inclusive work environment
  • Modern office space
  • And many more


To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2


  • Gross €1648 per month, uplift for night shifts - €1800 EUR gross (+ performance bonus from 2nd month up to 200 EUR)
  • Flight ticket up to 250 EUR, accomodation for 1 month or 500 EUR compensation
  • Working hours: rotational shifts 24/7. Previous experience in people management is a must (preference to experience in a similar multicultural environment) Will manage team of 17 direct reports.

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