Dutch Speaking Customer Support Agent

2 days ago

Riga, Latvia Nordsbroad Full time

About the Role:

This role is based in Riga Latvia in a new, attractive office in a modern business center.

Take the opportunity to live in Riga a city known for its beautiful Old Town, lively culture, and affordable cost of living. Riga is one of Europe's hidden gems, attracting tourists from all over the world.

For our client, we are looking for motivated German-speaking Customer Support Agents to join an international team.

Key Responsibilities:

Handle incoming customer inquiries via phone, email, and chat, providing effective and timely solutions.

  • Accurately document case details and resolutions using the internal systems.
  • Ensure all customer issues are resolved following company procedures and quality standards.
  • Escalate complex cases to the appropriate manager when necessary.
  • Work independently while also collaborating within a team environment.
  • Strive to deliver outstanding customer satisfaction and uphold service excellence.
  • Follow project-specific communication guidelines during customer interactions.
  • Suggest improvements to enhance service quality and help achieve performance goals (KPIs).
  • Participate in training sessions as required.

Requirements:

At least C1 (interpreted as CEFR level) Dutch language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

  • Previous experience in outsourced customer service is an advantage.
  • Strong computer skills with the ability to multitask across multiple systems.
  • Positive, optimistic, and service-oriented attitude.
  • Problem-solving skills and the ability to adapt to shift work.
  • For written communication roles: excellent written German and a minimum typing speed of 30 words per minute.

Benefits:

  • Premium Medical Insurance: Comprehensive coverage for you and your family from day one (including health checks, dental, vision, prescriptions, and mental health support).
  • Learning and Development: Access to the DEXT education platform with over 5000+ free courses and certifications.
  • Annual Paid Leave: Four calendar weeks of paid vacation according to Latvian labor law.
  • Attractive Salary and Bonus System: Competitive compensation based on experience.
  • Dynamic Work Environment: Enjoy a positive workplace with regular corporate events, wellness initiatives, and a supportive team culture.
  • Relocation Package: For the right candidate, a relocation package may be offered.

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